Markus Cleveland
Dallas
Summary
Designed and implemented workflow optimization strategies to support superior patient outcomes and boost team performance in dynamic pharmacy settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walgreens
Calhoun, GA
03.2024 - Current
- - Lead daily pharmacy operations ensuring efficiency and compliance
- - Supervise and develop staff to improve performance and patient care
- - Drive key metrics including turnaround time and patient satisfaction
- - Administer immunizations and provide patient counseling
Staff Pharmacist
Walgreens
Stockbridge, GA
10.2021 - 03.2024
- - Dispensed medications and verified prescriptions in high-volume setting
- - Counseled patients on medication use and adherence
- - Administered vaccines and maintained regulatory compliance
Pharmacy Manager
Walgreens
McDonough, GA
08.2020 - 10.2021
- - Managed pharmacy operations and coordinated with store leadership
- - Oversaw staff performance, scheduling, and workflow efficiency
- - Delivered immunization services and improved patient satisfaction
Education
Doctor of Pharmacy - PharmD
University of Georgia
05.2020
Bachelor of Science - Applied Biotechnology
University of Georgia
01.2016
Skills
Directed operations management initiatives to optimize resource allocation and improve workflow
Facilitated staff development and collaboration to enhance team performance
Provided comprehensive patient counseling to support informed decision-making regarding health care options
Executed immunization protocols to enhance community health and prevent disease outbreaks
Oversaw inventory management processes to enhance supply chain effectiveness Coordinated with departments to align inventory levels with demand forecasts Implemented strategies to streamline inventory operations and reduce discrepancies
Analyzed existing workflows to identify areas for improvement and implement optimized solutions
Implemented HIPAA compliance measures to safeguard sensitive health information and maintain regulatory standards
Implemented strategies for team development to foster a culture of continuous improvement
Facilitated customer satisfaction through effective communication and problem-solving strategies
Monitored performance metrics to enhance operational efficiency and effectiveness
Certification
- Georgia State Board of Pharmacy — RPH032344
- APhA Immunization Certification
- SBIRT
- SALT Triage
- FEMA ICS 100
Timeline
Pharmacy Manager
Walgreens
03.2024 - Current
Staff Pharmacist
Walgreens
10.2021 - 03.2024
Pharmacy Manager
Walgreens
08.2020 - 10.2021
Bachelor of Science - Applied Biotechnology
University of Georgia
Doctor of Pharmacy - PharmD
University of Georgia