Marla Flounoy
Moultrie
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
Work History
Customer Care Coordinator
ContinuumGlobal
Texas City
10.2023 - 02.2025
- Coordinated customer inquiries and resolved issues, enhancing overall customer satisfaction and loyalty within the support team.
- Assisted in the implementation of new customer service tools, improving response times and efficiency across the department.
- Developed and maintained comprehensive knowledge of products, enabling effective support and accurate information dissemination to customers.
Receptionist
Hampton Inn By Hilton
Thomasville
04.2010 - 11.2020
- Managed front desk operations by greeting guests, checking in/out visitors, and responding to inquiries promptly.
- Coordinated room reservations and maintained accurate records, ensuring efficient guest service and satisfaction.
- Handled incoming calls and messages, providing information and support to enhance the guest experience.
- Collaborated with housekeeping and maintenance teams to resolve guest issues swiftly and effectively.
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL 02.2021 - 09.2025
Thomas County Central High
Thomasville, GeorgiaSkills
- Customer inquiry resolution
- Customer service tools
- Product knowledge
- Response time improvement
- Front desk operations
- Call handling
- Customer satisfaction
- Team collaboration
- Communication skills
- Time management
- Multi-tasking
- Data entry
- Customer relations
- Patience and composure
Timeline
Customer Care Coordinator
ContinuumGlobal
10.2023 - 02.2025
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
02.2021 - 09.2025
Receptionist
Hampton Inn By Hilton
04.2010 - 11.2020
Thomas County Central High