Open To Work
Marlene Watson
Snellville
Summary
Detail-oriented office manager with a focus on maintaining an efficient and organized environment. Proven ability to manage schedules, communication, and operational tasks while enhancing the visitor experience. Committed to supporting team functions and improving office productivity.
Overview
16
16
years of professional experience
Work History
OFFICE MANAGER
CityFibre Holdings
Milton Keynes
07.2022 - 03.2026
- Managed daily office operations for a leading telecommunications provider.
- Oversaw office supplies inventory and procurement processes.
- Managed the Head of Property & Facilities diary.
- Raised purchase order for facilities and CityFibre Holdings.
- Ensured that the In-house visitor recording system is utilized and maintained.
- Received and answered all phone calls (including voicemails) in a professional and efficient manner.
- Received, sorted and distributed all incoming mail.
- Regularly reviewing and maintaining adequate stock levels of refreshments and corporate stationery.
- Processed requests for corporate stationery efficiently, adhering to company procedures.
- Effectively managed the room booking system ensuring relevant equipment is available and functioning.
- Ensured all requests for conference calls, hospitality, taxis and overnight accommodation are handled efficiently and in line with company procedures.
- Managed site keys and monitored key log to ensure accurate access records.
- Managed all car and parking queries/issues ensuring that the car park is used effectively.
- Managed the handling of vehicle keys, pool cars and rental cars in line with company guidelines.
- Took “ownership” of the office and maintained an organized and professional working environment that is always kept clean and tidy throughout the day including the meeting facilities.
- Liaised with any facilities management related service contractors including office cleaning, hospitality and main building management requirements.
- Reported and addressed office maintenance issues, coordinating with external contractors and the FM & Property Team.
Candidate Relationship Specialist
Verifile
Bedford
03.2022 - 06.2022
- Contacted candidates to initiate online screening process, guided them through process, and assisted with submission of screening form.
- Responded to incoming enquiries from candidates through various channels.
- Providing basic technical support to candidates in completing the online form and assisting with any difficulties they may experience with the Verifile system.
- Secured all necessary information and followed up with candidates to ensure timely submission of required documentation for efficient background checks.
- Identified the need for new background checks for candidates and ordered them.
- Carefully analyze completed screening forms to identify any additional information required.
- Check that the information provided by candidates is in accordance with the client policy.
- Documented all correspondence with candidates to ensure accurate and comprehensive information sharing among teams.
Business Office Coordinator
Sandy Spring Place
Sandy Spring
08.2017 - 08.2019
- Process and record invoices for the community including accounts payable and receivable.
- Assisted Business Office Manager with special projects to streamline operations.
- Managed move-in and move-out credit records, proposing rate adjustments to enhance financial accuracy.
- Responded to residents' requests and coordinated additional services to improve resident satisfaction.
- Exhibits good time management and organizational skills.
- Possess the ability to handle complex issues with patients and family members.
- Recruit and train new staff members.
- Conducted security background checks to ensure compliance with safety standards.
- Received and recorded customers' personal information, while maintaining confidentiality.
Business Office Coordinator
Manor on the Square
Roswell
10.2015 - 08.2017
- Oversaw accounts receivable, accounts payable, and payroll to maintain accurate financial records and ensure smooth financial operations.
- Managed daily invoicing and attendance documentation, ensuring timely check preparation and accurate record-keeping.
- Coordinated communication with vendors and outside contractors to facilitate operational needs and build professional relationships.
- Oversaw the collection, maintenance, and regular audit of personnel files while training new employees and leading in-service sessions.
- Focused on recruiting and training employees to build a skilled workforce aligned with company goals.
- Communicates professionally with residents, families, staffs, and other professionals to create an enriching and positive environment and a professional image to the community at large.
- Provided services such as answering and directing incoming calls, maintaining resident administrative care files, and handling correspondence.
- Adhere to all safety procedures and policies of the community especially CPR and First Aid.
- Attend and participate in educational classes and on-the-job training programs as directed.
Office Manager
Rove N Rose Management, LLC
Conyers
04.2010 - 10.2015
- Welcomed clients promptly and professionally as the initial point of contact.
- Builds lasting relationships with clients to ensure they receive the appropriate property.
- Delivered honest feedback to clients about rental properties through daily interactions, ensuring informed decision-making.
- Manages all invoicing: posting payments and filing on past due invoices.
- Managed invoices and executed daily, weekly, and monthly deposits, maintaining accurate financial records.
- Prepared checks and bills for monthly processing using a check remittance machine, streamlining financial operations.
- Schedules interviews for the Chief Executive Officer and makes travel arrangements.
- Prepares and maintains clients correspondence and personnel files accurately.
- Purchases office supplies and cleaning supplies; maintaining inventory.
Special Services Associate/Phone Center Operator/Sales Associate
Home Depot
Snellville
04.2011 - 01.2015
- Provided supreme customer care to 250+ per shift, in accordance with Home Depot specific service expectations.
- Drove phone sales, contributing to margin profit growth through effective customer engagement.
- Created a customer-friendly environment by greeting and acknowledging every customer to assess their needs for outstanding service.
- Established genuine relationships with customers to ensure recurring business.
- Resolved customer complaints and issues promptly, enhancing overall customer satisfaction.
- Retained knowledge of all products and services rendered to better assist customers with inquiries in purchasing merchandise handling $1000+ daily as a cashier.
- Coordinated customer orders, including deliveries and online purchases.
- Trained new employees and telephone operators on multi-line switchboard in phone center.
- Assisted with recruiting candidates first-round interviews.
Education
Bachelor of Science - Business
University of Phoenix
Atlanta, GAAtlanta, GA
Skills
- Office administration
- Customer service
- Invoicing and billing
- Accounts payable and receivable
- Microsoft Office Suite
- SharePoint
- Data retrieval systems
- Team leadership
- Problem solving
- Staff management
- Time management
- Multitasking
- Customer orientation
- Conflict resolution
- Interpersonal communication
- Effective communication
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
OFFICE MANAGER
CityFibre Holdings
07.2022 - 03.2026
Candidate Relationship Specialist
Verifile
03.2022 - 06.2022
Business Office Coordinator
Sandy Spring Place
08.2017 - 08.2019
Business Office Coordinator
Manor on the Square
10.2015 - 08.2017
Special Services Associate/Phone Center Operator/Sales Associate
Home Depot
04.2011 - 01.2015
Office Manager
Rove N Rose Management, LLC
04.2010 - 10.2015
Bachelor of Science - Business
University of Phoenix