Marlon Coakley
Atlanta
Summary
Versatile and results-driven healthcare operations professional with 5+ years of progressive experience in clinical support services, team leadership, and process optimization. Proven success in driving efficiency, ensuring regulatory compliance, and leading cross-functional teams within fast-paced hospital environments. Skilled in Epic EMR, staff training, and operational policy development. Adept at integrating data analysis with patient-centered care objectives. Seeking to contribute value as a Human Resources Specialist or Healthcare Operations Coordinator within a forward-thinking organization.
Overview
6
6
years of professional experience
Work History
Dietary Services Supervisor
Piedmont Eastside Medical Center
07.2023 - Current
- Supervised 8–20 team members in day-to-day dietary operations, ensuring compliance with safety, sanitation, and Joint Commission standards. Improved workflow efficiency by 25% through strategic policy redesign and realignment of duties.
- Maintained accurate patient dietary records using Epic EMR; collaborated with nursing and clinical staff to adjust meal plans.
- Conducted onboarding and ongoing training to reinforce safety protocols and food service excellence.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Consulted with dietitians to plan menus appropriate for patient needs.
Shift Supervisor – Nutritional Services
HCA Florida Aventura Hospital
03.2020 - 05.2023
- Managed a team of 25 in delivering consistent, high-quality nutritional care services in a clinical setting.
- Oversaw performance evaluations, documentation compliance, and staff development plans.
- Collaborated with multidisciplinary teams to ensure patient dietary needs aligned with clinical treatment plans.
- Led safety and operational training, boosting compliance scores in quarterly audits.
- Conducted routine inspections to check quality and compliance with established specifications.
Data Entry Clerk – Health Information Management
Mount Sinai Medical Center
08.2019 - 02.2020
- Enhanced data accuracy by 60% through targeted quality assurance audits and updated entry protocols.
- Managed confidential patient records and health data in compliance with HIPAA regulations.
- Supported administrative teams with data indexing, system maintenance, and reporting accuracy improvements.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Bachelor of Science - Business Administration And Management
Barry University
Miami, FL07.2019
Skills
- Healthcare Operations & Supervision
- Quality Assurance & Compliance (OSHA, Joint Commission)
- Epic EMR & Health Data Systems
- HR Policy Support & Employee Training
- Data Analysis & Reporting
- Food Safety & Nutritional Standards
- Staff Scheduling & Performance Management
- Microsoft Office Suite
- Excel
- Database Tools
- Epic EMR
- Microsoft Excel
- Microsoft Word
- Adobe Photoshop
- Data Entry Systems
- Workflow Management Tools
- Systems implementation
- Work flow planning
LANGUAGES
English (Fluent)
Timeline
Dietary Services Supervisor
Piedmont Eastside Medical Center
07.2023 - Current
Shift Supervisor – Nutritional Services
HCA Florida Aventura Hospital
03.2020 - 05.2023
Data Entry Clerk – Health Information Management
Mount Sinai Medical Center
08.2019 - 02.2020
Bachelor of Science - Business Administration And Management
Barry University
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