Marni Smith

• Assessed financial performance of the organization on a regular basis and identified areas for improvement.
• Maintained open communication channels between departments to maximize efficiency and productivity.
• Established policies and procedures that promoted an ethical work environment.

Steward Fundraising Efforts: Develop and implement an annual fundraising plan that will establish the company as a leading nonprofit organization within the community through the engagement of members, volunteers, staff, and donors. Identify the need for successful capital fundraising, while taking the organization to a new level of effectiveness and impact in annual giving and endowment.

• Developed strategies for improving customer service standards throughout the company.
• Cultivated relationships with external organizations to build partnerships that benefited both parties.
• Oversaw corrective action plans to remedy structural, organizational and departmental issues.
• Recruited, trained, mentored, and managed employees at all levels within the organization.
• Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
• Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
• Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
• Managed executive team members to ensure successful execution of projects in a timely manner.
• Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
• Signed and approved budgets for new funding and program initiatives.
• Completed routine maintenance and repair.
• Updated and maintained databases with current information.
• Completed day-to-day duties accurately and efficiently.
• Managed inventory and supplies to ensure materials were available when needed.

• Ensured compliance with safety protocols, industry standards, and legal requirements.
• Maintained productive relationships and communication channels across organization.
• Analyzed customer feedback data to identify trends in product satisfaction.

Payroll, accounts receivable, vendor management, accounts payable, OSHA regulations and compliance monitoring. Federal state and local health regulation compliance and recording. Employee reviews, employee hiring and firing. Employee expense account reconciliation and loan payments. Employee Time card, vacation and time off audits. Employee year end w2’s. Personnel policies, procedure manuals and guidelines.

• Collaborated with senior leadership on organizational objectives and initiatives.
• Formulated strategies to improve customer service levels within the organization.
• Implemented process improvements to reduce waste and optimize workflow.
• Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state and local laws and regulations.
• Chaired meetings to discuss strategic initiatives and operational issues.
• Maintained a positive work environment by resolving employee disputes promptly.

• Implemented patient care coordination programs aimed at improving patient health outcomes.
• Explained policies, procedures and services to patients.
• Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.

Schedule surgeries and testing.

Coded and billed surgeries for five physicians.

Audit insurance claims and payments.

• Researched, evaluated and resolved discrepancies and customer concerns.
• Established clear methods for determining proper process with each customer type.
• Researched and resolved billing and invoice problems.

Investigated malpractice claims and prepared doctor for depositions.

Contracted and negotiated procedure prices with with every HMO and PPO plan accepted by clinic.