Marqueshia Coats
Eatonton
Summary
Hardworking Patient Account Representative dedicated to customer service and patient care. Outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Account Representative
Oconee Valley Healthcare
01.2025 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Pharmacy Technician
Publix Pharmacy
03.2024 - 01.2025
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
Pharmacy Technician
Walgreens
10.2023 - 01.2024
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
Assembler
Bard Manufacturing Co.
01.2022 - 07.2023
- Performs repetitive work at a work station or assembly line, assembling metal, electrical, or mechanical components/parts into an HVAC unit
- Monitors and responsible for the overall quality of the work being performed
- Ability to read and understand drawings/blue prints, as well as read a tape measure and angles
- Performs activities in accordance with the procedures outlined in the work instructions and drawings
Front Desk Receptionist
The Lodge Lake Oconee
01.2018 - 01.2022
- Welcomed guests upon entry to the hotel, assisted with check in and check out
- Answered phones, booked reservations, respond to emails and electronic reservations
- Informed customers about payment methods and verify their credit card data
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
Education
Certification in Medical Assistance -
NATIONAL HEALTHCARE ASSOCIATION
Madison, GA01.2022
A.S. - Pre-Nursing
GEORGIA MILITARY COLLEGE
Madison, GA01.2020
High School Diploma - undefined
MORGAN COUNTY HIGH SCHOOL
Madison, GA01.2014
Skills
- Pharmaceutical Experience
- Healthcare/Nursing
- Daily Warehouse Operations
- Assembly Knowledge
- Machine Operating
- Audit Knowledge
- Inventory Control
- Analysis & Data Skills
- Effective Communicator
- Active Listener
- Organization & Planning
- Computer Competencies
- Billing, Filling, Scheduling
- Customer Focus and Orientation
- MS Office Proficient
- Supply Management Skills
Certification
First Aid & CPR Certified, MM/DD/YY
Accomplishments
- Ability to perform duties which requires tolerance of standing, repetitive hand movements, continual bending and squatting, near/far/depth/color vision, and inside ambient temperatures
- Proven ability to introduce procedures which increase productivity and improve safety conditions
- Ability to stand, push, pull & reach for long periods of time
- Maintained constant quality of production processes by conducting periodic quality checks and verifying end products through a systemized method
- Good knowledge of industrial equipment
- Very good physical condition
- Excellent coordination
- Good time-management skills
Timeline
Patient Account Representative
Oconee Valley Healthcare
01.2025 - Current
Pharmacy Technician
Publix Pharmacy
03.2024 - 01.2025
Pharmacy Technician
Walgreens
10.2023 - 01.2024
Assembler
Bard Manufacturing Co.
01.2022 - 07.2023
Front Desk Receptionist
The Lodge Lake Oconee
01.2018 - 01.2022
A.S. - Pre-Nursing
GEORGIA MILITARY COLLEGE
High School Diploma - undefined
MORGAN COUNTY HIGH SCHOOL
Certification in Medical Assistance -
NATIONAL HEALTHCARE ASSOCIATION
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