Marquetta Harvey
Albany
Summary
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Practice Manager III
Phoebe Physicians Group
06.2019 - Current
- In this role I lead Orthopedics sports group including, Physical Therapy and Occupational Rehab.
- Manage a team of fifty employees.
- Eight total providers including APPs.
- Designed a surgery model to help providers increase their surgery days also increasing revenue for the practice.
- Added additional APP to increase time of service and revenue for Orthopedics service line.
- Help create and implement Fracture clinic for same day service.
- Collaboration between Central Scheduling and Orthopedics to create efficiency across departments.
- Grew volume 2023, 2024, and 2025 fiscal year.
- Streamlined practice operations to enhance patient care and improve workflow efficiency.
- Led a multidisciplinary team to ensure compliance with healthcare regulations and best practices.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
Team Leader
Phoebe Putney Health System
07.2017 - 06.2019
- Performs supervisory activities such as personnel management, project management, under the direction of the Patient Contact Center Director.
- Assigns task to staff, responsible for hiring, training, and disciplinary procedures for the team.
- Maintains adequate staffing for the department and monitor costs associated with area operation within established guidelines.
- The Patient Contact Center department comprises the following functions: Scheduling, Pre-Registration, Insurance Verification, and Precertification. Supervises the activities of employees housed in Central Scheduling.
- Leads planning and design of all operational activities associated with this department.
- Developed and implemented strategic initiatives to enhance service delivery across departments.
- Mentored junior staff, fostering a culture of continuous learning and professional development.
- Collaborated with stakeholders to identify areas for process improvement and resource allocation.
- Conducted regular performance assessments, ensuring adherence to quality standards and compliance regulations.
- Analyzed data trends to inform decision-making, driving strategic priorities within the organization.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Oncology Patient Advocate
Phoebe Putney Memorial Hospital
09.2014 - 09.2017
- Interview charity applicants and either approve or deny applications for PPHS financial assistance program (Phoebe Cares).
- Processes appropriate write offs, in the accounts receivable system, for accounts approved for the charity program. Secures information relative to the patient's financial status, performs a financial assessment and arranges payment plan for the patient without adequate insurance coverage or other financial resources.
- Performs a credit check on payment history for promissory notes; and collects copayments, deductibles, deposits, and payments in full of patients that have a liability on an account.
- Provide education and emotional support to facilitate patient and family adaptation to physical, psychological, and social changes imposed by illness.
- Have a thorough knowledge of community, local, state, and national resources need to be able to identify and coordinate those resources for indigent patients. i.e.: transportation, and medication.
- Help create the drug reimbursement program collaborating with outside facilities to make program a success
- Found over a million dollars in revenue throughout my time working this program creating a service line of success.
- Worked with IT to create system called AEOS to help streamline processes, applications, and auditing system for the financial assistance team across campuses.
Financial Counselor
Phoebe Putney Memorial Hospital
10.2010 - 09.2014
- Process and monitor accounts that fall into the workflow of Financial Assistance (FCs), such as but not limited to:
- Collecting Patient Responsibility
- Precertification
- Insurance Benefits
- Monitoring high dollar inpatient accounts, financially securing scheduled self-pay accounts (Crime Victim, Workers Compensation, Cancer State Aid, Medicaid, etc.).
- Reviews all inpatient and observation status and self-pay accounts to ensure that all means of payment (State Medicaid, Disability, COBRA, Worker Compensation, State and Federal Grants.) reviewed.
Customer Service Representative
Phoebe Putney Memorial Hospital
11.2008 - 10.2010
- Respond to customers seeking information regarding their hospital bill(s) (past and current).
- Telephone inquiries can take on various forms, such as, but not limited to requesting itemized bills, providing the representative/patient with previously requested information (insurance and address).
- Validating account balances, negotiating, and establishing payment plans, accept and post payments (check, payroll deduction credit cards)
- Initiating account and charge audits, generating claims if services were not processed timely to kick-off insurance appeals.
- Collaborated with healthcare teams to ensure seamless communication and patient care coordination.
Registration Representative
Phoebe Putney Memorial Hospital
02.2006 - 11.2008
- Respond to customer concerns and serve as a role model for service and teamwork.
- Personally, transport patients to the assigned area for treatment when applicable.
- Maintain efficient communication with other hospital departments to facilitate the admissions.
- Interview the patient/representative to obtain the required information for identification/clinical follow-up.
- Collect the patient's financial information to assist in the billing process of the hospital.
- Validating with the insurance carrier(s); running eligibility via online tools or contacting the insurance carrier.
Team Leader (Manager)
Long John Silvers
06.1997 - 12.2005
Education
Master of Health Administration - Health Administration
Walden University
Minneapolis, MN05-2022
Bachelor of Science - Psychology
Troy University
Troy, AL05-2017
Skills
- Healthcare Leadership
- Provider Recruitment
- Coaching Leadership
- Communication
- Collaboration
- Employee performance
- Strategic planning
- Payroll administration
- Budget oversight
- Marketing
- Policy development
- Budgeting expertise
Certification
- 01/2014 Certified Application Counselor (CMS)
- 10/2009 Certified Patient Account Representative (HFMA)
- 08/2021 The National Society of Leadership and Success (Honor Society)
Timeline
Practice Manager III
Phoebe Physicians Group
06.2019 - Current
Team Leader
Phoebe Putney Health System
07.2017 - 06.2019
Oncology Patient Advocate
Phoebe Putney Memorial Hospital
09.2014 - 09.2017
Financial Counselor
Phoebe Putney Memorial Hospital
10.2010 - 09.2014
Customer Service Representative
Phoebe Putney Memorial Hospital
11.2008 - 10.2010
Registration Representative
Phoebe Putney Memorial Hospital
02.2006 - 11.2008
Team Leader (Manager)
Long John Silvers
06.1997 - 12.2005
Master of Health Administration - Health Administration
Walden University
Bachelor of Science - Psychology
Troy University
Community Service/Board Memberships
Alpha Kappa Alpha Sorority, Incorporated, 5656 S. Stony Island Avenue, Chicago, IL, 60637, (773) 684-1282