Marquetta Madison
Hampton
Summary
Focused and dependable professional with experience in datacenter operations, administrative support, and incident coordination. Known for strong judgment, clear communication, and the ability to keep daily operations organized and on track. Skilled in documentation, scheduling support, and cross‑team coordination. Ready to bring these strengths into an Administrative Officer role to support leadership, improve workflow efficiency, and maintain a smooth, well‑structured work environment.
Overview
9
9
years of professional experience
Work History
Control Room Supervisor
Securitas Security Services USA
Fayetteville
04.2025 - Current
Administrative Service Coordinator/Front Desk /Holistic Health Coach
Clean Start Cleansing
01.2021 - 07.2023
- Executed clerical duties, including scheduling appointments, greeting guests, processing payments, organizing mail, and rapidly responding to client emails regarding sales and wellness packages.
- Managed client accounts by confirming bookings, processing payments, and informing clients of facility protocols before arrival.
- Educated clients on cleansing processes and toxicity levels, providing insights to enhance overall health.
- Sort mail and prepare letters and parcels for shipping.
- Employ social media strategies to promote nutritional counseling, lifestyle coaching, company products and services.
GIA & IT Private Client Lead Processor
Global International Acceptance
10.2021 - 01.2022
- Fostered positive relationships with clients, financial institutions, and management through effective communication.
- Ensured compliance with operational policies, procedures, and guidelines to maintain quality standards.
- Analyzed the completion of all loan documentation while identifying and correcting errors as needed.
- Authorized loan applications for applicants and businesses in a timely manner, supporting efficient processing.
Jr. Account Manager
ABC Consultant Group
03.2020 - 07.2020
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Assessed customer product needs to provide tailored recommendations.
- Handled incoming client calls to address account inquiries and company services.
- Utilized software programs, including Microsoft Office, to support daily operations.
Assistant Office Manager
Coldwell Bank-Team Right Touch Realty
09.2019 - 01.2020
- Recruited, interviewed, hired, coached, and developed productive and effective sales associates and staff.
- Facilitated daily branch operations to enhance profitability and foster organic growth.
- Teamed with Branch Manager and finance team to discuss and analyze financial forecasts and budgets.
- Conducted annual staff performance reviews to pinpoint improvement areas and leverage professional strengths.
Office Manager
The Brownstone
07.2018 - 09.2019
Order Selector
Amazon
02.2018 - 07.2018
Warehouse Associate
QuikTrip
04.2017 - 04.2018
Special Events Coordinator/Security
The Tabernacle
09.2017 - 01.2018
Education
Associate of Art - Business Management
Georgia Military College
GASkills
- Administrative Coordination
- Documentation & Reporting
- Operations Support
- Incident Response & Escalation
- Team Communication
- Crisis management
- Scheduling & Attendance Support
- Compliance & Policy Awareness
- Inventory & Equipment Tracking
- Microsoft Teams, Outlook, Excel, Word
Professional References
- Courtney Patterson, Former Boss, Clean Start Cleansing, cleanstartcleansing@gmail.com, (619) 674-7306
Timeline
Control Room Supervisor
Securitas Security Services USA
04.2025 - Current
GIA & IT Private Client Lead Processor
Global International Acceptance
10.2021 - 01.2022
Administrative Service Coordinator/Front Desk /Holistic Health Coach
Clean Start Cleansing
01.2021 - 07.2023
Jr. Account Manager
ABC Consultant Group
03.2020 - 07.2020
Assistant Office Manager
Coldwell Bank-Team Right Touch Realty
09.2019 - 01.2020
Office Manager
The Brownstone
07.2018 - 09.2019
Order Selector
Amazon
02.2018 - 07.2018
Special Events Coordinator/Security
The Tabernacle
09.2017 - 01.2018
Warehouse Associate
QuikTrip
04.2017 - 04.2018
Associate of Art - Business Management
Georgia Military College