Marquila Rushing
Roswell,GA
Summary
Detail-oriented and customer-focused IT Support Analyst with a strong technical background in troubleshooting, system maintenance, and user support. Adept at diagnosing and resolving hardware, software, and network issues while providing exceptional customer service. Seeking to leverage problem-solving skills and IT expertise to enhance system efficiency and user experience in a dynamic IT environment.
Motivated IT professional transitioning into network administration with a strong foundation in information technology and cybersecurity. Proficient in managing technical systems, ensuring data accuracy, and fostering effective team communication. Currently pursuing a Bachelor’s degree in Information Technology with a focus on cybersecurity. Enthusiastic about applying knowledge of network configuration, troubleshooting, and system administration to real-world challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Enrollment Coordinator
PrudentRx
02.2024 - Current
- Managed high-volume inbound and outbound calls, demonstrating exceptional organizational skills and clear communication
- Utilized Salesforce and COS software to streamline member enrollment processes and manage confidential data with precision
- Consistently met performance metrics, achieving high accuracy rates and ensuring compliance with company policies
- Managed 40-60 Incoming calls daily and 20-30 Outbound calls.
- Completed a minimum of 20 member enrollments daily.
Customer Care Representative
Continuum Global Solutions
10.2022 - 02.2024
- Resolved complex customer issues related to prescription claims by leveraging analytical problem-solving skills
- Collaborated with pharmacies to troubleshoot and resolve claim rejections, ensuring seamless service delivery
- Documented case details accurately to ensure continuity of service and compliance with regulatory guidelines
- Managed 40-60 incoming calls daily.
Case Investigator
AM LLC
12.2021 - 02.2022
- Conducted comprehensive documentation of COVID-19 cases for reporting to the Centers for Disease Control and Prevention (CDC)
- Provided families with critical health information and technical support, demonstrating empathy and precision
- Ensured accurate data management and timely reporting to public health agencies
Education
Bachelor of Science - Information Technology, Network Administration
DeVry University
Lisle, IL03.2026
Associate Degree - Information Technology, Network Administration
DeVry University
Lisle, IL06.2025
Skills
- Help desk support
- Software installation
- Application support
- Wireless networking
- Network security
- Hardware diagnostics
- System administration
- Server management
- Service level agreements
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completed intensive training in database fundamentals and software engineering.
Certification
- CompTIA Network+, In Progress
- Cisco Certified Network Associate (CCNA), In Progress
Additional Information
Available for remote and hybrid work opportunities., Open to relocation for career advancement in network administration.
Professional Development Goals
- Continue to enhance networking and cybersecurity skills through ongoing education and hands-on experience.
- Earn additional industry certifications, including CompTIA Security+ and Cisco CyberOps Associate.
Languages
English
Native or Bilingual
Timeline
Member Enrollment Coordinator
PrudentRx
02.2024 - Current
Customer Care Representative
Continuum Global Solutions
10.2022 - 02.2024
Case Investigator
AM LLC
12.2021 - 02.2022
Bachelor of Science - Information Technology, Network Administration
DeVry University
Associate Degree - Information Technology, Network Administration
DeVry University
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