Marquita Brisco
Atlanta
Summary
Results-driven Senior Property Adjuster with a proven track record in insurance claims management, biohazard claims assessment and litigation strategies. Expertise in large-loss claims, risk evaluation, and negotiations, ensuring 100% regulatory compliance with OSHA, EPA, and industry safety standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Environmental Adjuster
Bio Lab
09.2024 - Current
- Handled over 150 complex biohazard and environmental claims annually, focusing on chemical spill incidents.
- Successfully reduced fraudulent claims by 30% through a combination of due diligence and forensic claim analysis.
- Achieved a 98% customer satisfaction rate through clear communication, effective negotiation, and timely claims resolution.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
Litigation Adjuster (Large Loss)
Florida Insurance Guaranty Association
01.2023 - 08.2024
- Managed and processed large-scale claims from insolvent insurance companies, ensuring timely and fair settlements while minimizing financial exposure for stakeholders.
- Negotiated settlements with reinsurers, policyholders, and legal counsel, securing favorable outcomes for affected parties while minimizing potential litigation costs.
- Achieved a 95% closure rate on large loss claims from insolvent insurers within target timeframes, reducing backlogs and enhancing customer satisfaction.
Senior Property Adjuster
Gulf Stream Insurance
04.2020 - 12.2022
- Managed over 180 open property claims, including daily and CAT claims, successfully closing 95% within designated timeframes
- Investigated claims for compensability and ensured proper claim handling within authority, leading to a 20% reduction in denied claims
- Provided temporary housing accommodations based on policy coverages, expediting the process by 40% for displaced policyholders
- Negotiated settlements with claimants and attorneys while preparing necessary legal documents, reducing litigation costs by 25%
Property Adjuster
State Farm Insurance
04.2017 - 03.2020
- Reviewed complex and high-value claims across multiple insurance lines to ensure compliance, maintaining an audit compliance rate of 98%
- Provided training to junior adjusters, increasing team efficiency by 15% and reducing training time by 25%
- Developed reports on claims performance, trends, and operational improvements, leading to a 10% improvement in overall department efficiency
Flood Adjuster – File Reviewer
Pilot
01.2015 - 03.2017
- Conducted detailed file reviews for flood damage claims under NFIP and FEMA regulations, ensuring a 98% accuracy rate
- Verified damage assessments and cost estimates to ensure proper settlements, reducing claim re-evaluations by 12%
- Worked closely with adjusters and policyholders to clarify coverage details, improving policyholder satisfaction ratings by 20%
Education
Bachelor’s Degree -
Winston-Salem State University
Winston-Salem, NCSkills
- Xactimate, Guidewire, CCC
- Environmental Risk Assessment
- Litigation & Negotiation Techniques
- Microsoft Office Suite
- Training and mentoring
- Investigation techniques
- Policy Interpretation
- Damage assessment
Accomplishments
- Maintained a superior quality rating of 95% in file handling from 2011 to present, exceeding the 80% department goal.
- Skilled in leading teams to streamline claims processes, achieving a 95% resolution rate and reducing claim processing times by 20%.
Affiliations
- TX • LA • SC • MN • WV • NC • CT • AL • OK • FL • MS • NH • WY • RI • VT • NM • GA • MI • OK • GA • KY
Certification
· State Farm Auto and Property Certified
· California Earthquake Certification
· Citizens Property Certification
· TWIA/TFPA Certification
· FNC-0070010926
Timeline
Environmental Adjuster
Bio Lab
09.2024 - Current
Litigation Adjuster (Large Loss)
Florida Insurance Guaranty Association
01.2023 - 08.2024
Senior Property Adjuster
Gulf Stream Insurance
04.2020 - 12.2022
Property Adjuster
State Farm Insurance
04.2017 - 03.2020
Flood Adjuster – File Reviewer
Pilot
01.2015 - 03.2017
Bachelor’s Degree -
Winston-Salem State University
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