Marquita Conner
Columbus
Summary
Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
19
19
years of professional experience
Work History
Team Leader
Walmart
Columbus
05.2021 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Delegated daily tasks to team members to optimize group productivity.
- Trained new associates on company policies and procedures.
- Led team in daily operations and ensured smooth workflow.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Fostered a positive team culture through effective communication and collaboration.
- Maintained a positive work environment that promoted collaboration between team members.
Mail Carrier
USPS
Columbus
07.2024 - 09.2025
- Sorted mail to be delivered according to route and customer address.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Maintained records of all deliveries made during the day.
- Operated a vehicle in accordance with safety regulations.
- Informed customers of package arrival or delays when necessary.
- Responded to customer inquiries regarding postal services and products.
- Reported any damaged or missing mail items to supervisor immediately.
- Provided friendly customer service at all times while delivering mail.
- Verified accuracy of addresses before delivering packages.
- Assisted other carriers with their routes as needed during peak periods.
- Sorted and organized mail for efficient delivery to assigned routes.
- Delivered mail and packages to residential and commercial locations daily.
- Maintained accurate records of deliveries and pickups throughout the day.
Quality Control Inspector
Path Tech
Columbus
06.2018 - 05.2021
- Inspected products for quality and compliance with industry standards.
- Conducted regular audits of production processes to ensure adherence to specifications.
- Collaborated with production teams to resolve quality issues effectively.
- Documented inspection results and maintained accurate records for traceability.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
Assistant Manager
Bright Lil Minds Academy
Columbus
12.2018 - 05.2021
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
Customer Service Representative/Head Cashier/Specialist
Lowe's
04.2009 - 08.2018
- Provided fast and friendly customer service, assisted and trained new hires, reviewed and updated accounts, built relationships with customers, trained on money handling and other procedures.
Drive-Thru Cashier/Manager
Zaxby
04.2007 - 04.2009
- Inspected cooking machines, assisted on the production line, supported team leaders with scheduling, trained new and former associates.
Education
High School Diploma -
Kendrick High School
Columbus, GASkills
- Supply Management
- Service Sales
- Recordkeeping
- Teamwork and Collaboration
- Self-Motivated
- Written and Verbal Communication
- Report Preparation
- Route Management
Education and Training
other
References
Monica Mitchell (706)587-3077
Karl Gibson (207)641-7020
Dvious Turner (706)575-0448
Professionalobjectives
My desires are to obtain a position that will provide a challenging opportunity to significantly contribute to a company's efficiency, organization, growth, and profitability. An extremely talented and skilled individual that is seeking a position in the field of customer relations providing accurate service and product knowledge to better suit the needs and demands of the consumer. I possess total service and client relations-oriented with the ability to successfully network with business associates and all levels of management and personnel.
Essentialskills
- Data Entry
- Customer Service
- Effective communicator
- Detail oriented
- Strong multi-tasking ability
- Excellent organizational skills
- General Office Duties
- Internet Explorer
- Forklift Operation
- Production Operations
Timeline
Mail Carrier
USPS
07.2024 - 09.2025
Team Leader
Walmart
05.2021 - Current
Assistant Manager
Bright Lil Minds Academy
12.2018 - 05.2021
Quality Control Inspector
Path Tech
06.2018 - 05.2021
Customer Service Representative/Head Cashier/Specialist
Lowe's
04.2009 - 08.2018
Drive-Thru Cashier/Manager
Zaxby
04.2007 - 04.2009
High School Diploma -
Kendrick High School