Marquita Davis
Griffin
Summary
Skilled professional thorough and upbeat professional bringing 15+ years of experience in fast-paced settings. Highly adaptable to addressing diverse client needs. Proven history of building trust with customers to promote satisfaction and help increase company revenue and resolve concerns while maintaining long-term employee loyalty.
Overview
19
19
years of professional experience
Work History
Production Operator
Bridgestone Bandag
06.2022 - Current
- Documented production information via daily system logs and discussed issues with management.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected final products for defects and flaws using proper QA procedures.
- Set up and adjusted machines for day-to-day operations.
- set up, monitor and maintain machines and equipment used in production lines.
Fabrication Operator 3
Southern States, LLC
05.2020 - Current
- Responsible for verifying the tools and materials for acceptable quality standards
- Communicate with team leader to determine proper methods for job assignments
- Clean parts such as weld splatter not limited to but including using hand held sand blaster and sand blasting booth
- Maintain routine maintenance on tooling inspection for equipment and tools
- Consistently reads blueprint, work orders, shop notes not limited to tooling and specifications which includes location, sizes, length of cut and angles
- Set up and operate the Hydraulic press machines
- Plan and perform a variety of fabrication operations not limited to but including cleaning work pieces, drawing specifications, detailing drill press to drill, bend, shear and punch.
Production Clerk
Caterpillar Express
09.2019 - 05.2020
- Document production volume, materials consumption and quality issues in cleaning generators to keep management well-informed and support proactive planning
- Troubleshoot problems with equipment to make repairs or report diagnostics to supervisors
- Attend all company-offered training sessions to improve skills and learn operation of new machines
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Lead Customer Service Agent
Salesmaker
04.2016 - 08.2019
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Achieved high customer satisfaction scores by de-escalating complaints quickly
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer
- Assisted customers with completing quick and efficient sales transactions.
Quality Control Inspector
Gerresheimer
07.2005 - 04.2016
- Performed quality audits and root cause analysis and organized government inspections, quality testing and training
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Education
Bachelor of Science in Marketing -
University of Phoenix
Atlanta, GA03.2021
Skills
- Critical thinking
- Customer Service
- Data entry
- Sales driven
- Warehouse operations
- Time management
- Active listening
- Organization skills
Timeline
Production Operator
Bridgestone Bandag
06.2022 - Current
Fabrication Operator 3
Southern States, LLC
05.2020 - Current
Production Clerk
Caterpillar Express
09.2019 - 05.2020
Lead Customer Service Agent
Salesmaker
04.2016 - 08.2019
Quality Control Inspector
Gerresheimer
07.2005 - 04.2016
Bachelor of Science in Marketing -
University of Phoenix
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