Marsha Anderson
Stone Mountain
Summary
Great dispatcher with proven expertise at Alarm Monitoring Cooperative, excelling in customer service and decision-making. Recognized for enhancing response times through effective dispatch software utilization and prioritizing urgent calls. Committed to maintaining detailed records and fostering teamwork, ensuring seamless communication during high-pressure situations.
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Dispatcher
Alarm Monitoring Cooperative
Fayetteville, GA
06.2025 - Current
- Coordinated emergency response efforts for alarm activations, ensuring timely communication with first responders.
- Monitored alarm systems using advanced software to ensure optimal performance and immediate issue identification.
- Documented incident reports accurately, maintaining detailed logs for future reference and analysis.
- Assisted in training new dispatchers on protocols and system operations for enhanced team efficiency.
- Managed multi-line phone systems to prioritize urgent calls and efficiently allocate resources as needed.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Effingham County High School
Custodian I
Springfield, GA
12.2024 - 05.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Food Service Worker
Dekalb County Schools - Woodward Elementary School
Atlanta Ga
04.2018 - 11.2024
- Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
- Prepared and served food items according to established recipes and portion sizes.
- Assisted in inventory management, monitoring stock levels and minimizing waste.
- Collaborated with team members to maintain a clean and organized food service area.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on food preparation techniques and safe handling practices.
- Implemented efficient food assembly processes to enhance service speed during peak hours.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Set up and broke down food service lines quickly to maintain service flow.
- Participated in regular trainings to stay current on industry best practices and trends.
Dispatcher
Alarm Monitoring Cooperative
Lilburn, GA
01.2015 - 11.2024
- Maintained up-to-date knowledge of local emergency services protocols for effective coordination during incidents.
- Implemented standard operating procedures to streamline dispatch processes and reduce response times.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
Education
No Degree - Phlebotomy Tech
Dekalb Technical Institute
Clarkston Ga06-2006
High School Diploma -
Waycross High School
Waycross, GA06-1987
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Dispatch software
- Dispatching procedures
- Prioritizing calls
- Time management
Timeline
Dispatcher
Alarm Monitoring Cooperative
06.2025 - Current
Effingham County High School
Custodian I
12.2024 - 05.2025
Food Service Worker
Dekalb County Schools - Woodward Elementary School
04.2018 - 11.2024
Dispatcher
Alarm Monitoring Cooperative
01.2015 - 11.2024
No Degree - Phlebotomy Tech
Dekalb Technical Institute
High School Diploma -
Waycross High School