Marsha Moorehead
Marietta
Summary
Successful tax professional focused on performance, customer service, and compliance. Offering over 15 years of experience in latest tax codes and changes. High-performing Tax Expert proficient at preparing complete and accurate tax returns. Knowledgeable in overseeing all paperwork for tax preparation. Excellent planning, problem-solving and decision-making strengths and experienced in latest tax codes and changes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Support Specialist
Williams-Sonoma
11.2019 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Tax Professional
Intuit
10.2017 - Current
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Offered clients recommendations to reduce tax liabilities.
- Analyzed financial records to verify accuracy of tax returns.
Tax Professional
MJH Tax Solutions
01.2003 - 07.2023
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Utilized tax software to prepare returns and meet deadlines.
- Calculated estimated tax payments for clients.
- Prepared US, multistate, and international tax returns for business clients.
Education
Associate of Applied Science - Criminal Justice
Danville Area Community College
Danville, IL05.2003
Skills
- Tax Issue Research
- Client Invoicing
- Clerical Support
- Organizational Abilities
- Client Tax Services
- Federal and State Tax Returns
- Tax Liabilities
- Auditing Assistance
Certification
- EA - Enrolled Agent
Timeline
Support Specialist
Williams-Sonoma
11.2019 - Current
Tax Professional
Intuit
10.2017 - Current
Tax Professional
MJH Tax Solutions
01.2003 - 07.2023
Associate of Applied Science - Criminal Justice
Danville Area Community College
Similar Profiles
Chelsae SmithChelsae Smith
Director DMM at WILLIAMS-SONOMA, INC. - Williams SonomaDirector DMM at WILLIAMS-SONOMA, INC. - Williams Sonoma
TREY SNELSONTREY SNELSON
Operations Manager at Williams-SonomaOperations Manager at Williams-Sonoma
VICTORIA VER-CERBATOSVICTORIA VER-CERBATOS
Administrative Assistant IV to EVP/Executive Assistant to the CFO at Williams-SonomaAdministrative Assistant IV to EVP/Executive Assistant to the CFO at Williams-Sonoma
Elizabeth CannonElizabeth Cannon
Customer Service Representative at Williams-SonomaCustomer Service Representative at Williams-Sonoma
ANIYAH MCEACHINANIYAH MCEACHIN
Certified Nursing Assistant at NACertified Nursing Assistant at NA