Marshall Morrison
Columbus
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Parts Sales Manager
AutoZone
Columbus
05.2024 - Current
- Assisted customers in selecting appropriate automotive parts and accessories.
- Managed inventory levels to ensure product availability and timely restocking.
- Trained new staff on product knowledge and customer service techniques.
- Processed sales transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Conducted regular assessments of parts display for optimal organization.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Conducted complimentary battery checks, testing and wiper installations.
- Assisted buyers in selecting appropriate products based on their needs.
- Resolved customer complaints promptly and efficiently.
Stocker
Walmart
Columbus
05.2023 - 11.2025
- Stocked shelves with merchandise to ensure product availability for customers.
- Organized backroom inventory for efficient access and retrieval of items.
- Assisted customers in locating products and provided friendly service.
- Maintained cleanliness and orderliness of sales floor and stock areas.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Faced products on shelves and displays to meet company policies.
- Lifted materials of varied weights on regular basis.
- Monitored product expiration dates and removed outdated items regularly.
Sales Associate
U-Haul Company of Georgia
Columbus
02.2022 - 05.2023
- Assisted customers with rental transactions and equipment selection.
- Processed customer payments and handled cash transactions accurately.
- Addressed customer inquiries and resolved issues efficiently.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
Customer Service Representative
TTEC
Columbus
01.2021 - 03.2022
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective problem-solving techniques.
- Managed customer accounts and updated relevant information promptly.
- Utilized CRM software to track interactions and follow up on issues.
- Handled high-volume calls while maintaining a positive attitude.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
InfoCision
Columbus
05.2021 - 09.2021
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective problem-solving techniques.
- Managed customer accounts and updated relevant information promptly.
- Utilized CRM software to track interactions and follow up on issues.
- Handled high-volume calls while maintaining a positive attitude.
Customer Service Representative
Conduent Call Center
Columbus
04.2020 - 11.2020
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective problem-solving techniques.
- Managed customer accounts and updated relevant information promptly.
- Utilized CRM software to track interactions and follow up on issues.
- Handled high-volume calls while maintaining a positive attitude.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Auto Detailer
Enterprise Rent-A-Car
Columbus
04.2017 - 03.2020
- Cleaned and polished vehicle exteriors using high-quality detailing products.
- Vacuumed and shampooed interior carpets and upholstery for thorough cleaning.
- Inspected vehicles for damages and identified areas needing special attention.
- Managed time effectively to complete multiple vehicles within tight schedules.
Customer Service Representative
Foundever Operating Corporation
Columbus
02.2016 - 04.2017
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective problem-solving techniques.
- Utilized CRM software to track interactions and follow up on issues.
- Handled high-volume calls while maintaining a positive attitude.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Road America
Columbus
03.2013 - 01.2016
- Utilized CRM software to track interactions and follow up on issues.
- Collaborated with team members to enhance service quality and efficiency.
- Managed customer accounts and updated relevant information promptly.
- Resolved customer complaints through effective problem-solving techniques.
- Handled high-volume calls while maintaining a positive attitude.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Bachelor of Arts - Early Childhood Education
The University of Arizona Global Campus
Phoenix, AZ02-2020
Skills
- CRM software utilization
- Effective communication
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Positive and professional
- Adaptive team player
Timeline
Parts Sales Manager
AutoZone
05.2024 - Current
Stocker
Walmart
05.2023 - 11.2025
Sales Associate
U-Haul Company of Georgia
02.2022 - 05.2023
Customer Service Representative
InfoCision
05.2021 - 09.2021
Customer Service Representative
TTEC
01.2021 - 03.2022
Customer Service Representative
Conduent Call Center
04.2020 - 11.2020
Auto Detailer
Enterprise Rent-A-Car
04.2017 - 03.2020
Customer Service Representative
Foundever Operating Corporation
02.2016 - 04.2017
Customer Service Representative
Road America
03.2013 - 01.2016
Bachelor of Arts - Early Childhood Education
The University of Arizona Global Campus