Marshon Waller
Douglasville
Summary
Dedicated customer service specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Experience Manager
Best Buy
Smyrna
07.2023 - Current
- Maintained a clean and organized sales floor environment.
- Collaborated with team members to enhance customer experiences.
- Managed customer experience initiatives to enhance store engagement.
- Collaborated with team members to identify areas of improvement in the customer experience.
- Provided guidance and support to team members regarding customer service processes and procedures.
- Designed customized solutions to meet individual customer needs while delivering quality results.
- Excelled in exceeding daily credit card application goals.
- Surpassed sales goals through implementation of successful marketing strategies.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
Assistant Store Manager
Best Buy
Douglasville
02.2022 - 07.2023
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Geek Squad Manager
Best Buy Co Inc.
Douglasville
06.2021 - 02.2022
- Researched and analyzed operations to ascertain detailed client needs.
- Cultivated best practices based on industry experience and current regulatory expectations.
- Identified needs of customers promptly and efficiently.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Core Sales Supervisor Interim.
Best Buy Co Inc.
Douglasville
05.2021 - 06.2021
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Processed cash, credit and check transactions with POS system and cash register.
- Promoted culture of customer focus, product knowledge, and production solutions to build loyal customer base.
AT&T Expert
Best Buy Co Inc.
Douglasville
05.2018 - 05.2021
- Evaluated customer means and desires to help select optimal mobile products and services.
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
Mobile Sales Lead
Best Buy Co Inc.
Douglasville
04.2017 - 05.2018
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Sales Consultant (Connected Devices)
Best Buy Co Inc.
Mesquite
08.2016 - 03.2017
- Achieved or surpassed sales quotas
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Assistant Manager
Champs Sports
Mesquite
05.2014 - 08.2016
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Warehouse Associate
JC Penney Co Inc.
Mesquite
09.2013 - 05.2014
- Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Inspected and moved products to designated areas in warehouse.
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
Customer Service Specialist
JC Penney Co Inc.
Matteson
06.2011 - 07.2013
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education
High School Diploma -
Thornwood High School
SOUTH HOLLAND IL05.2010
Some College (No Degree) - Business Administration And Management
South Suburban College of Cook County
South Holland, ILSkills
- Customer Service
- Problem Resolution
- Customer relations
- Report generation
- Shipping and receiving understanding
- Sales expertise
- In-store support
- High-energy attitude
- Adaptive team player
- Processes and procedures
- Experience in leadership
- Improvement plan knowledge
Timeline
Experience Manager
Best Buy
07.2023 - Current
Assistant Store Manager
Best Buy
02.2022 - 07.2023
Geek Squad Manager
Best Buy Co Inc.
06.2021 - 02.2022
Core Sales Supervisor Interim.
Best Buy Co Inc.
05.2021 - 06.2021
AT&T Expert
Best Buy Co Inc.
05.2018 - 05.2021
Mobile Sales Lead
Best Buy Co Inc.
04.2017 - 05.2018
Sales Consultant (Connected Devices)
Best Buy Co Inc.
08.2016 - 03.2017
Assistant Manager
Champs Sports
05.2014 - 08.2016
Warehouse Associate
JC Penney Co Inc.
09.2013 - 05.2014
Customer Service Specialist
JC Penney Co Inc.
06.2011 - 07.2013
High School Diploma -
Thornwood High School
Some College (No Degree) - Business Administration And Management
South Suburban College of Cook County