Summary
Overview
Work History
Education
Skills
Timeline
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Martanique D. McKinney

Savannah

Summary

Dynamic Quality Specialist with a proven track record at Mobis Hyundai, excelling in quality assurance and problem-solving. Adept at multitasking and ensuring customer satisfaction, I leverage my expertise in medical terminology and patient care to enhance team collaboration and drive operational success. Committed to delivering exceptional results in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Quality Specialist

Mobis Hyundai
09.2023 - Current
  • Daily check sheets making sure production is assembling BSA’s correctly
  • Following torque specs daily
  • Going over paperwork for any issues from days prior.

HR

Humano LLC
05.2022 - 09.2023
  • Company Overview: HR
  • Conducting interviews, orientations, giving drug test
  • Making sure employee background checks are cleared and providing them with start dates
  • Meeting groups at site locations for tours.
  • HR

Customer Service Representative

Metro PCS
02.2019 - 04.2022
  • Company Overview: Remote
  • Solved problems and sourced customer inquiries.
  • Answered phones daily and provided patrons with billing resolutions, clarifications, and fixed product or service issues.
  • Met department productivity and quality standards.
  • Ensured customer retention through outstanding services.
  • Provided availability to work evenings and weekends.
  • Remote

Customer Service Representative

TLK Group
04.2017 - 02.2019
  • Company Overview: Remote
  • Performed risk assessments to approve potential accounts (commercial and residential)
  • Remote

Directory Assistance Operator

ITC DELTACOM
Anniston
01.2013 - 03.2016
  • Answered incoming 411 calls.

Education

Medical Assistant

Bryan University
07-2025

Anniston High School -

Anniston High School
Anniston, AL
05.2012

Skills

  • Customer service expert
  • High-speed Internet connection
  • Capable home computer
  • Ability to learn new products and/or procedures quickly
  • Independent worker
  • Able to multitask
  • Medical terminology
  • Vital signs monitoring
  • Patient care
  • Team collaboration
  • Problem solving
  • Time management
  • Customer satisfaction
  • Quality assurance

Timeline

Quality Specialist

Mobis Hyundai
09.2023 - Current

HR

Humano LLC
05.2022 - 09.2023

Customer Service Representative

Metro PCS
02.2019 - 04.2022

Customer Service Representative

TLK Group
04.2017 - 02.2019

Directory Assistance Operator

ITC DELTACOM
01.2013 - 03.2016

Medical Assistant

Bryan University

Anniston High School -

Anniston High School

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Martanique D. McKinney