Martanique D. McKinney
Savannah
Summary
Dynamic Quality Specialist with a proven track record at Mobis Hyundai, excelling in quality assurance and problem-solving. Adept at multitasking and ensuring customer satisfaction, I leverage my expertise in medical terminology and patient care to enhance team collaboration and drive operational success. Committed to delivering exceptional results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Quality Specialist
Mobis Hyundai
2023.09 - Current
- Daily check sheets making sure production is assembling BSA’s correctly
- Following torque specs daily
- Going over paperwork for any issues from days prior.
HR
Humano LLC
2022.05 - 2023.09
- Company Overview: HR
- Conducting interviews, orientations, giving drug test
- Making sure employee background checks are cleared and providing them with start dates
- Meeting groups at site locations for tours.
- HR
Customer Service Representative
Metro PCS
2019.02 - 2022.04
- Company Overview: Remote
- Solved problems and sourced customer inquiries.
- Answered phones daily and provided patrons with billing resolutions, clarifications, and fixed product or service issues.
- Met department productivity and quality standards.
- Ensured customer retention through outstanding services.
- Provided availability to work evenings and weekends.
- Remote
Customer Service Representative
TLK Group
2017.04 - 2019.02
- Company Overview: Remote
- Performed risk assessments to approve potential accounts (commercial and residential)
- Remote
Directory Assistance Operator
ITC DELTACOM
Anniston
2013.01 - 2016.03
- Answered incoming 411 calls.
Education
Medical Assistant
Bryan University
2025-07
Anniston High School -
Anniston High School
Anniston, AL05.2012
Skills
- Customer service expert
- High-speed Internet connection
- Capable home computer
- Ability to learn new products and/or procedures quickly
- Independent worker
- Able to multitask
- Medical terminology
- Vital signs monitoring
- Patient care
- Team collaboration
- Problem solving
- Time management
- Customer satisfaction
- Quality assurance
Timeline
Quality Specialist
Mobis Hyundai
2023.09 - Current
HR
Humano LLC
2022.05 - 2023.09
Customer Service Representative
Metro PCS
2019.02 - 2022.04
Customer Service Representative
TLK Group
2017.04 - 2019.02
Directory Assistance Operator
ITC DELTACOM
2013.01 - 2016.03
Medical Assistant
Bryan University
Anniston High School -
Anniston High School