Martin Sauceda Jr.
Dalton,GA
Summary
Certified Pharmacy Technician with 11 years of experience in retail pharmacy operations at Kroger Pharmacy, delivering accurate, efficient, and compassionate service in a high-volume setting. Adept in prescription processing, inventory control, insurance billing, and patient counseling support. Known for maintaining compliance with state and federal regulations while fostering positive customer relationships. Recently expanded healthcare expertise with 1 year as a Medical Office Registrar in a fast-paced walk-in primary care clinic. Skilled in patient intake, appointment scheduling, insurance verification, front-desk coordination and CPT coding. Committed to ensuring smooth clinic operations and high-quality patient experiences through exceptional attention to detail and strong communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Office Registrar
Hamilton Physicians Group
07.2024 - Current
- Greeted and registered patients for appointments, ensuring accurate and timely collection of demographic and insurance information.
- Verified insurance coverage and obtained pre-authorizations or referrals when required.
- Collected and posted patient co-pays, deductibles, and outstanding balances; balanced cash drawer and processed end-of-day financial reports.
- Managed high-volume front desk operations, including answering phones, scheduling follow-up visits, and directing patient flow.
- Maintained compliance with HIPAA and clinic confidentiality policies during all patient interactions and documentation.
- Entered and updated patient information in Epic with speed and accuracy.
- Coordinated communication between patients, providers, nurses, and support staff to facilitate seamless care delivery.
- Responded to inquiries regarding clinic operations, appointment availability, and insurance requirements.
- Assisted with administrative tasks such as filing, scanning medical records, and managing patient correspondence.
Pharmacy Technician
Kroger
06.2014 - Current
- Accurately processed new and refill prescriptions under the supervision of a licensed pharmacist, ensuring compliance with state and federal regulations.
- Provided exceptional customer service by assisting patients with prescription pick-up, answering medication-related questions, and resolving insurance issues.
- Entered and verified patient information, insurance coverage, and prescription details using pharmacy management systems.
- Filled and labeled prescriptions with precision, maintaining safety and dosage accuracy at all times.
- Conducted third-party insurance billing, resolved claim rejections, and processed prior authorizations as needed.
- Maintained and monitored inventory by ordering, receiving, and restocking medications and supplies.
- Prepared and packaged medications, including controlled substances, in accordance with Kroger and legal guidelines.
- Performed daily operational tasks such as counting medications, cleaning work areas, and logging refrigeration temperatures.
- Assisted the pharmacist in processing immunizations and providing medication therapy management services.
- Ensured confidentiality and compliance with HIPAA regulations in all patient interactions and data handling.
Education
Bachelor - Biology
Dalton State College
01.2025
High School Diploma - undefined
Career Academy
01.2014
Skills
- Proficient in Microsoft Word, Excel, Outlook
- Experienced with SAP and Epic systems
- Skilled in pharmacy management systems and data entry
- Strong communication and organizational skills
- Insurance billing and verification
- Appointment scheduling and patient intake
- HIPAA compliance and confidentiality
- Inventory control and prescription processing
- CPT coding
Certification
- American Heart Association – BLS
- Certified Pharmacy Technician License
- Immunization Certification
Timeline
Medical Office Registrar
Hamilton Physicians Group
07.2024 - Current
Pharmacy Technician
Kroger
06.2014 - Current
High School Diploma - undefined
Career Academy
Bachelor - Biology
Dalton State College