Martrial Lovett
Augusta
Summary
Dynamic professional with a proven track record in customer service and construction, showcasing strong problem-solving abilities and attention to detail. Excelled at Harris Remodeling and Mega Space Inflatables by enhancing guest experience and streamlining operations, leading to repeat business and positive referrals. Demonstrates exceptional multitasking skills and a commitment to excellence.
Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Overview
11
11
years of professional experience
Work History
Construction Worker
Harris Remodeling
06.2023 - Current
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Catering Assistant
RL Catering
01.2017 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Enhanced guest experience by efficiently managing buffet setups and breakdowns.
Team Leader - Service Delivery
Infinite Delights BC&E
06.2023 - 12.2024
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Event Operations Coordinator
Mega Space Inflatables
02.2014 - 01.2017
- Evaluated post-event feedback from attendees, incorporating insights into future planning efforts for continuous improvement on subsequent events.
- Streamlined event registration processes, resulting in increased efficiency and reduced wait times for guests.
- Fostered strong relationships with clients, leading to repeat business and positive referrals within the industry.
- Coordinated schedules and timelines for events.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Education
Information Technology
Augusta Technical College
Augusta, GA05-2027
High School Diploma -
Cross Creek
Augusta, GA05-2024
Skills
- Problem-solving
- Heavy lifting
- Construction
- Attention to detail
- Cash handling
- Guest engagement
- Strong multitasking
- Customer service
Timeline
Construction Worker
Harris Remodeling
06.2023 - Current
Team Leader - Service Delivery
Infinite Delights BC&E
06.2023 - 12.2024
Catering Assistant
RL Catering
01.2017 - Current
Event Operations Coordinator
Mega Space Inflatables
02.2014 - 01.2017
Information Technology
Augusta Technical College
High School Diploma -
Cross Creek
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