Marvin Phillips
Kathleen,Ga
Summary
Diligent Material Handler offering experience moving loads quickly and without damage. Attentive and safety-focused with proven history of identifying potential hazards. Works well in both team and independent roles.
Overview
19
19
years of professional experience
Work History
Fast Food Crew Member
Burger King
01.2008 - 02.2009
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Collaborated with team members to complete orders.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Assisted other team members to achieve goals.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Intern
Platinum Sounds And Media
02.2008 - 01.2011
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Material Handler
Kohl's Distribution Center
03.2011 - 05.2016
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Packed items into appropriate containers for shipment.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
- Managed warehouse operations and verified proper shipment procedures.
- Strapped items down over protective padding to secure throughout transportation.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Moved furniture and boxes using utility dolly and truck ramp.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Warehouse Worker
Kohl's Distribution Center
03.2023 - 05.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Assisted in receiving, stocking and distribution of merchandise.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Moved furniture and boxes using utility dolly and truck ramp.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated equipment while observing standard safety procedures.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Unpacked and repacked items in different quantities and configurations for shipment.
Shipping Associate
Kohl's Distribution Center
03.2011 - 05.2016
- Packed and labeled boxes with maximum efficiency.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Rideshare Driver
Uber, Lyft, Postmates, DoorDash
03.2016 - 09.2019
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Adhered to all safety regulations and traffic laws while driving.
- Responded to passenger concerns and complaints politely and professionally.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Helped passengers with luggage, collected fares and politely answered questions.
- Followed applicable traffic regulations and traffic laws.
Customer Service Specialist
Voice Tag Gods LLC
10.2015 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Business Owner
Voice Tag Gods LLC
10.2015 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Music Producer
Self-Employed
03.2005 - Current
- Transcribed musical compositions and melodic lines to adapt to particular group or create specific musical style.
- Produced music videos broadcast on international cable and satellite networks and streaming music channels.
- Directed global operations, from starting point of signing artist to label through marketing and sales of music.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Handled requests for specific musical selections.
Audio Engineer
Self-Employed
04.2005 - Current
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Enhanced sound quality and added various sound effects to recordings.
- Recorded speech and music in digital formats.
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Regulated volume level and sound quality during recording sessions.
- Collaborated with artists, producers and engineers to create audio recordings.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Communicated with record pools, record labels, radio stations and DJ coalitions for song placement and artist branding.
Email Support Representative
Voice Tag Gods LLC
10.2015 - Current
- Kept accurate records of customer support interactions using defined methods and tools.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Built trusting relationships with clients through open and honest communication.
- Researched customer inquiries using modern technology and proactively improved internal processes.
- Researched and identified solutions to technical problems.
Audio Editor
Voice Tag Gods LLC
10.2015 - Current
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Enhanced sound quality and added various sound effects to recordings.
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Recorded speech and music in digital formats.
- Mixed and edited audio for live and recording events.
Education
High School Diploma -
Rutland High School
Macon, GA05.2009
Skills
- Teamwork and Collaboration
- Self-Motivated
- Dependable and Responsible
- MS Office
- [Adobe & MS Word] Software Proficiency
- Decision-Making
Timeline
Warehouse Worker
Kohl's Distribution Center
03.2023 - 05.2023
Rideshare Driver
Uber, Lyft, Postmates, DoorDash
03.2016 - 09.2019
Customer Service Specialist
Voice Tag Gods LLC
10.2015 - Current
Business Owner
Voice Tag Gods LLC
10.2015 - Current
Email Support Representative
Voice Tag Gods LLC
10.2015 - Current
Audio Editor
Voice Tag Gods LLC
10.2015 - Current
Material Handler
Kohl's Distribution Center
03.2011 - 05.2016
Shipping Associate
Kohl's Distribution Center
03.2011 - 05.2016
Intern
Platinum Sounds And Media
02.2008 - 01.2011
Fast Food Crew Member
Burger King
01.2008 - 02.2009
Audio Engineer
Self-Employed
04.2005 - Current
Music Producer
Self-Employed
03.2005 - Current
High School Diploma -
Rutland High School
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