Summary
Overview
Work History
Education
Skills
Accomplishments
Reading
Languages
Timeline
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Mary Adade

Douglasville

Summary

Aspiring and motivated Entry-Level Technology Specialist with a strong foundation in Microsoft Teams, Cloud Endpoint solutions, and a passion for contributing to dynamic technology environments. Eager to apply my domain knowledge and technical acumen to drive innovative solutions and support business growth in a collaborative team setting.

Overview

3
3
years of professional experience

Work History

Technology Intern

Goodwill
12.2019 - 08.2020
  • Assisted in developing and implementing technical solutions for clients, gaining exposure to Microsoft Teams and Cloud Endpoint products
  • Contributed to the identification and pursuit of pipeline opportunities, collaborating with experienced team members
  • Supported technical pursuit teams in designing cloud-based customer solutions
  • Participated in presales and consulting engagements related to business applications workloads, learning valuable client-facing skills
  • Assisted in demonstrating solution value and competitive advantage to clients
  • Projects: - Collaborated with a team of fellow students to develop a cloud-based productivity application using Microsoft Teams, showcasing the ability to work on innovative solutions
  • Conducted research and presented findings on emerging trends in cloud computing and endpoint security as part of a class project.

Customer Service Representative

Delta Air Lines, Inc
05.2022 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Cabin Agent

Airport Terminal Services Inc
12.2020 - 08.2021

Education

BBA - Information Technology

Georgia State University
Atlanta, GA
05.2024

Cloud Computing, Networking, IT Security, Business Applications - undefined

Skills

  • Technical Skills:
  • Domain experience in
  • Microsoft Teams Calling, Meetings, devices, Frontline Worker enablement, and Viva products, services, and integration
  • Familiarity with Cloud Endpoint solutions, including Windows 11, Windows 365, Intune, Microsoft Endpoint Manager, Azure Active Directory, Azure Virtual Desktop, and managed service solutions
  • Basic understanding of technical and business process presales, post-sales consulting, and IT application implementation
  • Skills:
  • Strong willingness to learn and adapt
  • Effective teamwork and collaboration
  • Excellent communication and interpersonal skills
  • Basic knowledge of Microsoft products and services
  • Problem-solving and critical thinking abilities
  • Attention to detail and accuracy
  • Eagerness to contribute to the success of projects and teams

Accomplishments

  • Any relevant certifications or coursework completed]
  • Professional Development:- Attend technology webinars, workshops, and conferences to stay updated on industry trends and developments
  • Engage in online courses to further develop technical skills and understanding of Microsoft technologies.

Reading

An avid reader with a passion for exploring a wide range of genres, including literature, science fiction, and non-fiction. Regularly engage in reading to expand knowledge, enhance analytical thinking, and stay updated on industry trends and innovations.

Languages

Korean
Elementary

Timeline

Customer Service Representative

Delta Air Lines, Inc
05.2022 - 12.2022

Cabin Agent

Airport Terminal Services Inc
12.2020 - 08.2021

Technology Intern

Goodwill
12.2019 - 08.2020

BBA - Information Technology

Georgia State University

Cloud Computing, Networking, IT Security, Business Applications - undefined

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Mary Adade