Mary Cook
Columbus,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
28
28
years of professional experience
Work History
Personal Assistant For Older Adults
Another Time Around For Seniors
06.2022 - 12.2024
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Provided emotional support and companionship to clients.
- Helped clients to maintain independence and quality of life.
- Facilitated transportation to and from appointments.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Coordinated appointments with medical professionals.
- Developed and implemented activities to improve clients' quality of life.
Finance Clerk
Aaron Cohn Middle School
08.2021 - 05.2022
- Managed student payment records using district financial systems to ensure timely updates.
- Processed financial transactions accurately to maintain budgetary integrity and compliance.
- Coordinated with staff to resolve discrepancies in accounts, enhancing departmental efficiency.
- Documented financial data, files and records for school organizations.
- Ensured timely processing of invoices for accurate financial reporting.
- Conducted regular bank reconciliations to verify accuracy of transaction postings and ensure correctness of account balances.
- Managed office inventory and ordered new supplies when items were running low.
Customer Service Representative
Anthem BCBS
02.1997 - 03.2021
- Collaborated with cross-functional teams to streamline processes and improve service delivery standards.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Managed complex account issues, ensuring timely and accurate resolutions for customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Business Administration
Columbus State University
Columbus, GA06-1988
Skills
- Customer service
- Multitasking and organization
- Time management
- Attention to detail
Timeline
Personal Assistant For Older Adults
Another Time Around For Seniors
06.2022 - 12.2024
Finance Clerk
Aaron Cohn Middle School
08.2021 - 05.2022
Customer Service Representative
Anthem BCBS
02.1997 - 03.2021
Bachelor of Science - Business Administration
Columbus State University
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