Mary Caelan Dorrough
Gainesville
Summary
Dynamic hospitality professional with a proven track record in customer service and team collaboration. Skilled in time management and performance improvement, enhancing guest experiences while streamlining operations. Ready to contribute to a motivated team focused on exceptional service.
Overview
6
6
years of professional experience
Work History
waitress
Tupelo Honey
04.2025 - 06.2026
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy, streamlining operations.
- Maintained knowledge of menu items and daily specials, providing informed recommendations to guests.
- Trained new waitstaff on restaurant protocols and customer service standards, fostering team cohesion.
Bartender
Houndstooth
11.2023 - 01.2025
- Prepared and served a variety of alcoholic and non-alcoholic beverages to customers efficiently.
- Assisted in managing inventory levels, tracking supplies to minimize waste and shortages.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Home Care Aide
08.2022 - 08.2023
- Monitored and documented family health status and medication schedules.
- Assisted family with daily living activities, ensuring comfort and safety.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Hospitality Team Member
Suwanee Festival 2022
09.2022 - 09.2022
- Provided customer service by addressing inquiries and ensuring guest satisfaction.
- Assisted with event setup by organizing vendor booths and coordinating logistics.
- Adapted quickly to changing environments, demonstrating flexibility in task execution.
Host Cashier and Waitress
Pavilion Greek Restaurant
01.2021 - 08.2022
- Facilitated customer satisfaction by efficiently handling phone reservations and to-go orders. Provided timely and accurate responses to customer inquiries regarding wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained inviting atmosphere through swift spill management and efficient table resetting after guest
House Sitter
Family Friends And Neighbours
06.2020 - 08.2020
- Cared for pets, ensuring their health and well-being during owners' absence.
- Communicated effectively with homeowners regarding property status and any concerns.
- Enhanced client satisfaction by providing exceptional house sitting services, ensuring a clean and secure environment.
Education
GED -
Ged.com
Online01.2026
Skills
- Team collaboration
- Customer service
- Strong multitasking
- Attention to detail
- Time management
- Performance improvement
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
waitress
Tupelo Honey
04.2025 - 06.2026
Bartender
Houndstooth
11.2023 - 01.2025
Hospitality Team Member
Suwanee Festival 2022
09.2022 - 09.2022
Home Care Aide
08.2022 - 08.2023
Host Cashier and Waitress
Pavilion Greek Restaurant
01.2021 - 08.2022
House Sitter
Family Friends And Neighbours
06.2020 - 08.2020
GED -
Ged.com