MARY G. MOORE
Gainesville
Summary
Results-driven Quality Assurance Supervisor II adept at enhancing data accuracy and compliance in AI-extracted medical billing. Demonstrated strong leadership and effective communication while guiding a nearshore team, ensuring timely delivery of settlement demands and improving model performance. Proficient in Microsoft Excel, showcasing a detail-oriented approach to quality assurance.
Overview
18
18
years of professional experience
Work History
Quality Assurance Supervisor II
Precedent, LLC
01.2023 - 01.2025
- Led QA review of AI-extracted medical billing and patient data from personal injury settlement demands, ensuring accuracy, compliance, and model performance improvement.
- Provided oversight and guidance to a nearshore team conducting quality reviews of AI-extracted settlement demands.
- Created and maintained a settlement demand tracking spreadsheet and collaborated with a workforce analyst to ensure appropriate staffing levels.
- Followed up on delivery of personal injury settlement demand packages to confirm receipt of all required documentation by insurance carriers.
- Proficient in Microsoft Word, Excel, and Adobe Acrobat, working knowledge of HubSpot and Neos case management software.
Personal Injury/Workers Compensation Paralegal
Smith Hulsey, LLC
Gainesville
06.2020 - 01.2023
- Conducted client intake interviews and supported attorneys in evaluating personal injury and workers' compensation claims.
- Managed a full personal injury and workers' compensation caseload from intake through resolution.
- Entered and maintained client and case data within case management systems with a high level of accuracy.
- Coordinated client medical treatment by liaising with healthcare providers.
- Initiated and managed insurance claims on behalf of clients.
- Requested, reviewed, and summarized medical records for case evaluation and settlement purposes.
- Prepared comprehensive settlement demand letters and supporting documentation.
- Negotiated outstanding medical balances with healthcare providers.
Legal Assistant/Paralegal
Hasty Pope
Gainesville
01.2017 - 01.2020
Shift Manager
Atlanta Bread Company
Gainesville
01.2013 - 01.2016
Set Production Assistant/Runner
Fox Sports San Diego
San Diego
01.2012 - 01.2013
Show Producer
Channel 4 San Diego
San Diego
01.2007 - 01.2011
Education
Paralegal Certificate -
University of North Georgia
Gainesville, GA05.2017
Bachelor of Science - Radio-Television-Film
Texas Christian University
Fort Worth, TX05.1996
Skills
- Detail Oriented
- Data accuracy
- Strong Work Ethic
- Time Management
- Team leadership
- Effective communication
References
References available upon request.
Timeline
Quality Assurance Supervisor II
Precedent, LLC
01.2023 - 01.2025
Personal Injury/Workers Compensation Paralegal
Smith Hulsey, LLC
06.2020 - 01.2023
Legal Assistant/Paralegal
Hasty Pope
01.2017 - 01.2020
Shift Manager
Atlanta Bread Company
01.2013 - 01.2016
Set Production Assistant/Runner
Fox Sports San Diego
01.2012 - 01.2013
Show Producer
Channel 4 San Diego
01.2007 - 01.2011
Paralegal Certificate -
University of North Georgia
Bachelor of Science - Radio-Television-Film
Texas Christian University