Mary Martin
Douglasville
Summary
Dynamic customer service professional with extensive experience at ATT, excelling in billing resolution and product promotion. Proven ability to enhance customer satisfaction through effective communication and regulatory compliance. Skilled in database management, I consistently deliver outstanding support while driving sales and fostering positive client relationships.
Overview
28
28
years of professional experience
Work History
Customer Service Sales/Customer Service Retention Specialist
ATT
Atlanta
12.2002 - Current
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
Admissions Assistant
Tenet Health
Eastpointe
09.2002 - 11.2002
- Interviewed patients to complete admissions packets, complete medical history, and intake forms.
- Updated and maintained databases with current information. Verification of insurance, collecting co-pays, and deductibles.
- Advised on admissions policies and procedures to ensure compliance with regulations.
Customer Service Representative
Ameritech/SBC
Redford
08.1999 - 07.2002
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Interactions, customer satisfaction ratings, by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Clinical Assistant
Henry Ford Health System Riverside Osteopathic Hospital
West Bloomfield
09.1997 - 07.1999
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Managed patient records, including medical history and test results. Schedules patient appointments and managed follow-up care.
Education
Associate of Arts - Health Care Management
Highland Park Community College
Highland Park, MI05-1978
Skills
- Customer service
- Billing resolution
- Database management
- Product promotion
- Regulatory compliance
- Sales techniques
Timeline
Customer Service Sales/Customer Service Retention Specialist
ATT
12.2002 - Current
Admissions Assistant
Tenet Health
09.2002 - 11.2002
Customer Service Representative
Ameritech/SBC
08.1999 - 07.2002
Clinical Assistant
Henry Ford Health System Riverside Osteopathic Hospital
09.1997 - 07.1999
Associate of Arts - Health Care Management
Highland Park Community College
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