Mary Mwangi
Marietta
Summary
Detail-oriented housekeeping professional with strong skills in cleaning protocols and customer service. Committed to maintaining high standards and effective team collaboration.Attention to detail, exceptional with children, and a blend of patience, empathy, and genuine interest in their development and well-being.
Overview
32
32
years of professional experience
Work History
Housekeeping Cleaner
CMC Co-operations
Atlanta
06.2019 - Current
- Oversaw cleaning supplies inventory and ordered necessary products.
- Trained new staff on cleaning procedures and safety protocols.
- Conducted inspections to ensure cleanliness standards were met.
- Assisted in laundry operations, ensuring proper handling of linens.
- Utilized cleaning equipment effectively to uphold safety standards.
- Collaborated with team members to manage cleaning schedules efficiently.
- Organized cleaning supplies and inventory for optimal usage.
- Followed established protocols for sanitizing high-touch surfaces daily.
- Reported maintenance issues to management for timely resolution.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Maintained a clean work area at all times by sweeping or vacuuming daily.
- Emptied wastebaskets and replaced liners.
Nanny
CMC Co-operation
Atlanta
05.2005 - 06.2019
- Supervised children's daily activities and ensured safety in a nurturing environment.
- Prepared nutritious meals and snacks according to dietary needs and preferences.
- Organized educational games and activities to promote cognitive development.
- Communicated effectively with parents about children's progress and behavior.
- Maintained a clean, organized play area to encourage safe playtime.
- Assisted with homework and provided support for learning objectives.
- Implemented daily routines that fostered a sense of stability and security.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Transported children to school, extracurricular activities, and appointments when needed.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Followed routines to foster stability and structure in children's lives during parental absences.
Customer Service Desk Cashier
Walmart
Acworth
06.1999 - 05.2005
- Processed customer transactions accurately and efficiently at the service desk.
- Assisted customers with inquiries and resolved issues promptly.
- Managed cash register operations, ensuring proper handling of funds.
- Trained new cashiers on procedures and service standards.
- Maintained a clean and organized service area for optimal customer experience.
- Collaborated with team members to enhance service delivery and efficiency.
- Implemented best practices for managing returns and exchanges effectively.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Balanced cash drawers at the end of each shift.
- Verified age requirements for purchases involving alcohol or tobacco products.
- Answered phone calls from customers inquiring about product availability or pricing information.
- Maintained an organized workspace to ensure efficient processing of transactions.
- Responded promptly to customer requests for refunds or exchanges according to established guidelines.
Senior Tour Consultant
United Touring Company
Nairobi
01.1994 - 04.1999
- Designed customized travel itineraries for diverse client needs.
- Collaborated with vendors to secure competitive rates and services.
- Provided expert travel advice to clients regarding destinations and accommodations.
- Managed booking processes using industry-specific software tools.
- Conducted research on new travel trends and popular destinations.
- Trained junior staff on company policies and customer service standards.
- Resolved client issues promptly to ensure satisfaction during trips.
- Organized group travel arrangements for corporate and leisure clients.
- Maintained accurate records of all sales transactions.
- Provided detailed information about attractions, transportation options and available activities to customers.
- Developed relationships with key stakeholders in the tourism industry.
- Attended trade shows and conferences to promote company's products and services.
- Performed financial calculations related to tour package costs and profits.
- Assisted in preparing itineraries based on customer preferences.
- Ensured compliance with relevant safety regulations when planning tours.
Education
High School Diploma -
Alliance Girls
Nairobi12-1970
Skills
- Cleaning protocols
- Team collaboration
- Time management
- Customer service
- Training and mentoring
- Organizational skills
- Attention to detail
- Process improvement
- Communication
Timeline
Housekeeping Cleaner
CMC Co-operations
06.2019 - Current
Nanny
CMC Co-operation
05.2005 - 06.2019
Customer Service Desk Cashier
Walmart
06.1999 - 05.2005
Senior Tour Consultant
United Touring Company
01.1994 - 04.1999
High School Diploma -
Alliance Girls
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