Summary
Overview
Work History
Education
Skills
Websites
Timeline
Additional Information
Generic

Mary Pope

Port Wentworth

Summary

Hospitality professional with 10 years of experience in waitressing and bartending. Expertise in customer service, cash handling, and team collaboration within high-volume settings. Proven track record of effective communication, multitasking, and problem-solving. Aiming to transition strong organizational and interpersonal skills into a remote or administrative role.

Overview

10
10
years of professional experience

Work History

Host / Waitress

Moby Dick Seafood
10.2015 - 06.2021
  • Greeted and seated guests to establish a welcoming atmosphere.
  • Managed reservations and walk-ins, optimizing table turnover for improved efficiency.
  • Coordinated seating with servers to maintain balanced workloads during peak hours.
  • Answered phones, scheduled reservations, and provided accurate wait-time estimates.
  • Maintained cleanliness and organization of front-of-house areas and menus.
  • Assisted in training new hosts on effective customer service techniques.
  • Facilitated communication among guests, servers, and kitchen staff to enhance operations.
  • Addressed guest inquiries and resolved issues promptly to ensure satisfaction.

Waitress / Bartender

B&D Burgers
06.2021 - Current
  • Delivered exceptional customer service to diverse clientele, fostering strong guest relationships.
  • Accurately managed cash and credit transactions, ensuring balanced drawers and minimized discrepancies.
  • Trained and mentored new servers and bartenders, improving team performance and consistency.
  • Maintained detailed records of orders, payments, and inventory using POS systems.
  • Developed strong multitasking skills by managing multiple tables and drink orders simultaneously.
  • Resolved conflicts and customer complaints professionally, enhancing satisfaction and loyalty.
  • Created and served cocktails with precision, boosting bar sales and receiving positive reviews.
  • Monitored inventory, coordinating with management to reduce waste and ensure supply availability.

Education

High School Diploma -

Miller County High School
Colquitt, GA
05-2019

Associate of Science - Business Administration

Abraham Baldwin Agricultural College
Tifton, GA

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
03-2026

Skills

  • Customer service and client relations
  • Conflict resolution and de-escalation
  • Cash handling and POS systems
  • Data entry accuracy and record keeping
  • Multitasking and time management
  • Team collaboration and training
  • Inventory monitoring and organization
  • Adaptability in fast-paced environments

Timeline

Waitress / Bartender

B&D Burgers
06.2021 - Current

Host / Waitress

Moby Dick Seafood
10.2015 - 06.2021

High School Diploma -

Miller County High School

Associate of Science - Business Administration

Abraham Baldwin Agricultural College

Bachelor of Science - Business Administration

Southern New Hampshire University

Additional Information

Open to remote or on-site roles, Dependable, detail-oriented, and adaptable.

Mary Pope