Mary Pope
Port Wentworth
Summary
Hospitality professional with 10 years of experience in waitressing and bartending. Expertise in customer service, cash handling, and team collaboration within high-volume settings. Proven track record of effective communication, multitasking, and problem-solving. Aiming to transition strong organizational and interpersonal skills into a remote or administrative role.
Overview
10
10
years of professional experience
Work History
Host / Waitress
Moby Dick Seafood
10.2015 - 06.2021
- Greeted and seated guests to establish a welcoming atmosphere.
- Managed reservations and walk-ins, optimizing table turnover for improved efficiency.
- Coordinated seating with servers to maintain balanced workloads during peak hours.
- Answered phones, scheduled reservations, and provided accurate wait-time estimates.
- Maintained cleanliness and organization of front-of-house areas and menus.
- Assisted in training new hosts on effective customer service techniques.
- Facilitated communication among guests, servers, and kitchen staff to enhance operations.
- Addressed guest inquiries and resolved issues promptly to ensure satisfaction.
Waitress / Bartender
B&D Burgers
06.2021 - Current
- Delivered exceptional customer service to diverse clientele, fostering strong guest relationships.
- Accurately managed cash and credit transactions, ensuring balanced drawers and minimized discrepancies.
- Trained and mentored new servers and bartenders, improving team performance and consistency.
- Maintained detailed records of orders, payments, and inventory using POS systems.
- Developed strong multitasking skills by managing multiple tables and drink orders simultaneously.
- Resolved conflicts and customer complaints professionally, enhancing satisfaction and loyalty.
- Created and served cocktails with precision, boosting bar sales and receiving positive reviews.
- Monitored inventory, coordinating with management to reduce waste and ensure supply availability.
Education
High School Diploma -
Miller County High School
Colquitt, GA05-2019
Associate of Science - Business Administration
Abraham Baldwin Agricultural College
Tifton, GABachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH03-2026
Skills
- Customer service and client relations
- Conflict resolution and de-escalation
- Cash handling and POS systems
- Data entry accuracy and record keeping
- Multitasking and time management
- Team collaboration and training
- Inventory monitoring and organization
- Adaptability in fast-paced environments
Websites
Timeline
Waitress / Bartender
B&D Burgers
06.2021 - Current
Host / Waitress
Moby Dick Seafood
10.2015 - 06.2021
High School Diploma -
Miller County High School
Associate of Science - Business Administration
Abraham Baldwin Agricultural College
Bachelor of Science - Business Administration
Southern New Hampshire University
Additional Information
Open to remote or on-site roles, Dependable, detail-oriented, and adaptable.