Lead Support Associate
Biglots
- Enhanced customer satisfaction by providing timely and efficient support to clients.
- Demonstrated exceptional problem-solving skills, employing analytical thinking when addressing challenging situations or cases.
- Mentored junior associates, fostering professional growth within the support team.
- Delivered high-quality support services, adhering to company policies and industry best practices.
- Exceeded performance targets consistently, receiving recognition from management for outstanding contributions as a lead support associate.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
