Mary C. Flores
Lula
Summary
Certified professional of healthcare quality (CPHQ) with healthcare specific project management experience. Considerable quality improvement experience at both the system and local level for inpatient and ambulatory processes and gaps in notable system and quality metrics. Lean six sigma certified. Specializes in using lean tools in project management facilitation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality and Patient Safety Specialist
Emory Healthcare
Johns Creek
08.2025 - Current
- Emory Healthcare System Quality Gap Process Improvement: CLABSI, CAUTI, Sepsis, SSI, Hand Hygiene, Culture of Safety, VTE Prophylaxis, Falls, etc.
- Dedicated Emory Johns Creek Hospital resource for RL6/SAFE Reporting; Root Cause Analysis, Action Planning, Implementation. Root Cause Analysis/Action Planning/Implementation
- Timeline management, stakeholder analysis, meeting facilitation, document tracking, reporting
- Risk management, WBS creation, project progress monitoring
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors and contractors.
- Implemented Lean Six Sigma strategies for accurate problem defining, metric identification, RCA, intervention selection, rapid experiments, and implementation
- Utilizes A3, Project charter, kanban, gantt chart and other project management tools
Senior Research and Quality Coordinator
Northeast Georgia Medical System
Gainesville
05.2022 - 08.2025
- Job evolved from Quality Improvement coordinator to Multidisciplinary Research and QI Coordinator; Obtained Senior position after 2 1/2 years at NGHS.
- NGHS Physician Residency lead for QI project development from 2022-2025
- Research and QI Symposium Conference Organizer for 2024 & 2025 academic years
- Coordinated project timelines and resources across multiple teams.
- Developed project plans and monitored progress against objectives.
- Facilitated team meetings to ensure clear communication and collaboration.
- Identified potential risks and implemented mitigation strategies proactively.
- Managed stakeholder expectations through regular updates and reports.
- Built and established strong partnerships with teams, vendors and contractors.
- Grant management and development
- Implemented lean six sigma skills into educational curricula; developed curricula for QI, case report, and research education
- EPIC Enhancement Implementation coordinator
- IRB member CITI Certification
- Error Prevention Training
- RL6 RCA and debrief with residents
- Patient safety education
Education
Master of Arts - Juris Masters - Healthcare Regulation
Florida Sate University
Tallahassee, FL08-2022
Bachelor of Science - Business Administration
Georgia Institute of Technology
Atlanta, GA08-2019
High School Diploma -
Dawson County High School
Dawsonville, GA05-2011
Skills
- Lean Six Sigma
- Project management
- Root cause analysis
- EPIC systems/ Slicer Dicer
- PMBOK Guide
- MS Suite
- QlikSense
- Quality improvement
- Stakeholder engagement
- Grant writing
- Regulatory compliance
- Team collaboration
- Problem solving
- Strategic planning
- Education facilitation/ Curriculum Development
- Analytical skills
- Multitasking
- Time management abilities
- OSHA/ HIPAA compliance
- Process optimization
- Patient safety
- Research coordination
- Research methodology
Certification
- Certified Professional Health Quality (CPHQ)
- Certified Associate Project Management (CAPM)
- Lean Six Sigma Green Belt (LSSGB)
- Grant Writing Certification
- IRB Members CITI Certification
- CITI Certified in Biomedical Research
Timeline
Quality and Patient Safety Specialist
Emory Healthcare
08.2025 - Current
Senior Research and Quality Coordinator
Northeast Georgia Medical System
05.2022 - 08.2025
Master of Arts - Juris Masters - Healthcare Regulation
Florida Sate University
Bachelor of Science - Business Administration
Georgia Institute of Technology
High School Diploma -
Dawson County High School