Mary Ellen Smith
Calhoun
Summary
Accomplished Senior Claims Coordinator and Purchasing Specialist with a proven track record at Mohawk Home, adept in claims processing and office management. Demonstrated ability to enhance customer satisfaction and streamline operations, leveraging strong decision-making and reliability. Expert in maintaining rigorous financial controls and driving improvements in purchasing activities.
Overview
45
45
years of professional experience
Work History
Senior Claims Coordinator
Mohawk Home
10.1998 - Current
- Manage a department with five employees. Approve all claims over $500 before credits are issued. I submit claims over $2500 to the VP and CFO for approvals before credits are issued.
- Resolved complex claims issues to enhance customer satisfaction.
- Reviewed and processed claims, ensuring accuracy and compliance with company policies.
- Improved claim turnaround time by efficiently managing claims flow.
- Provided support for policyholders, addressing inquiries and concerns.
- Coordinated with various departments to streamline claims processing.
- Investigated and analyzed claims to determine legitimacy and coverage.
- Ensured compliance with regulatory standards while processing claims.
- Increased accuracy in claims data entry, ensuring proper documentation for future reference and audits.
- Liaised between various departments within the organization to facilitate efficient communication flow during claims management processes.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Purchasing Specialist
The Torrington Company
02.1980 - 10.1998
- Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
- Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
- Continuously updated knowledge of industry trends and best practices, applying insights to drive improvements in purchasing activities.
- Maintained complete documentation and records of all purchasing activities.
- Maintained Petty Cash
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
Education
Associates of Office Administration - Office
Dalton College
Dalton, GASkills
- Claims processing
- Data entry
- Documentation review
- File management
- Decision making
- Record keeping
- Work ethic
- Follow-up skills
- Reliability
- Office management
Timeline
Senior Claims Coordinator
Mohawk Home
10.1998 - Current
Purchasing Specialist
The Torrington Company
02.1980 - 10.1998
Associates of Office Administration - Office
Dalton College
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