Mary Ellen Smith
Calhoun
Summary
Accomplished Senior Claims Coordinator and Purchasing Specialist with a proven track record at Mohawk Home, adept in claims processing and office management. Demonstrated ability to enhance customer satisfaction and streamline operations, leveraging strong decision-making and reliability. Expert in maintaining rigorous financial controls and driving improvements in purchasing activities.
Overview
45
45
years of professional experience
Work History
Senior Claims Coordinator
Mohawk Home
Sugar Valley, GA
10.1998 - Current
- Manage a department with five employees. Approve all claims over $500 before credits are issued. I submit claims over $2500 to the VP and CFO for approvals before credits are issued.
- Resolved complex claims issues to enhance customer satisfaction.
- Reviewed and processed claims, ensuring accuracy and compliance with company policies.
- Improved claim turnaround time by efficiently managing claims flow.
- Provided support for policyholders, addressing inquiries and concerns.
- Coordinated with various departments to streamline claims processing.
- Investigated and analyzed claims to determine legitimacy and coverage.
- Ensured compliance with regulatory standards while processing claims.
- Increased accuracy in claims data entry, ensuring proper documentation for future reference and audits.
- Liaised between various departments within the organization to facilitate efficient communication flow during claims management processes.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Purchasing Specialist
The Torrington Company
Calhoun, GA
02.1980 - 10.1998
- Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
- Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
- Continuously updated knowledge of industry trends and best practices, applying insights to drive improvements in purchasing activities.
- Maintained complete documentation and records of all purchasing activities.
- Maintained Petty Cash
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
Education
Associates of Office Administration - Office
Dalton College
Dalton, GASkills
- Claims processing
- Data entry
- Documentation review
- File management
- Decision making
- Record keeping
- Work ethic
- Follow-up skills
- Reliability
- Office management
Timeline
Senior Claims Coordinator
Mohawk Home
10.1998 - Current
Purchasing Specialist
The Torrington Company
02.1980 - 10.1998
Associates of Office Administration - Office
Dalton College