Mary K. Lee
McDonough
Summary
Diligent Professional with over 25 years of experience in hospitality and leadership with a background in overseeing restaurant operations and staff. Successfully managed team performance and customer satisfaction initiatives. Demonstrated leadership and problem-solving skills in fast-paced environments.
Skilled in staff training, inventory control, and optimizing workflows to ensure high-quality service delivery. Committed to driving operational efficiency and overall satisfaction.
Overview
26
26
years of professional experience
Work History
Restaurant Supervisor
Gritz Family Restaraunt
McDonough, GA
01.2017 - Current
- Supervised daily restaurant operations, ensuring efficient service delivery and high customer satisfaction.
- Trained and mentored staff on best practices for food safety and hygiene compliance.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, enhancing overall dining experience and retention rates.
- Collaborated with kitchen staff to streamline communication and improve meal preparation times.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Front of House Manager
Gritz Family Restaraunt
McDonough, NY
05.2000 - 01.2017
- Supervised daily front of house operations to ensure exceptional guest experiences.
- Trained and mentored staff on customer service standards and restaurant protocols.
- Developed efficient workflows to streamline service delivery and enhance team performance.
- Managed scheduling and staffing to optimize coverage during peak hours.
- Collaborated with kitchen staff to synchronize orders and improve overall service efficiency.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Resolved guests complaints while maintaining positive customer environment.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Education
GED -
N/A
GeorgiaSkills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Guest relations
- Team management
- Conflict resolution
- Staff management
- Staff scheduling
- Quality assurance
- Operational efficiency
- Sales operations
- Food services management
- Cash handling
- Inventory control
- Supply ordering
- Payroll preparation
- ServeSafe manager
- High volume dining
Timeline
Restaurant Supervisor
Gritz Family Restaraunt
01.2017 - Current
Front of House Manager
Gritz Family Restaraunt
05.2000 - 01.2017
GED -
N/A