Mary Paulline Magat
Newnan
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assembly Line Worker
COMPULINK BUSINESS SYSTEMS
06.2023 - 09.2025
- Operate and maintain machinery and equipment on the assembly line according to safety protocols and production standards.
- Perform assembly tasks such as fitting parts together, inspecting components for quality, and ensuring they meet specifications.
- Conduct quality checks throughout the assembly process to identify defects or issues and ensure products meet quality standards.
- Follow detailed assembly instructions, blueprints, and schematics to assemble products correctly and efficiently.
- Keep work areas clean and organized to maintain a safe and efficient working environment.
- Meet daily production targets and quotas while maintaining high standards of workmanship.
- Collaborate with team members and supervisors to ensure smooth production flow and resolve any issues that may arise.
- Adhere to all safety protocols and regulations to prevent accidents and injuries on the assembly line.
Customer Support Specialist
Airgas
06.2022 - 04.2023
- Addressing customer inquiries, questions, and concerns via various channels such as phone, email, chat, or social media.
- Helping customers troubleshoot issues with products or services and finding satisfactory solutions.
- Providing technical assistance, guidance, and troubleshooting for customers experiencing technical problems.
- Maintaining a deep understanding of the company's products or services to provide accurate information to customers.
- Educating customers on how to use products or services effectively and maximizing their benefits.
- Assisting customers with placing orders, tracking shipments, and handling returns or exchanges.
- Gathering and documenting customer feedback and escalating issues as needed to ensure customer satisfaction.
- Building strong relationships with customers and taking proactive measures to retain their loyalty.
- Documenting interactions, issues, and resolutions accurately in the company's CRM system and generating reports as required.
- Identifying trends in customer issues and suggesting improvements to products, services, or processes to enhance the overall customer experience.
Activities Assistant/Director/HHA/Front Receptionist
Aravilla Clearwater
05.2020 - 05.2022
- Facilitate patient and family access to agencies, transportation, and services within and beyond acute care.
- Assist with distributing daily activity sheets to designated patients.
- Educate patients about the process related to their activities throughout the day.
- Coordinate seamless transitions of patients from inpatient hospital settings using knowledge of hospital processes and community services.
- Maintain frequent communication with patients, their representatives, hospital staff, community resource agencies, and payor representatives.
Activities Assistant
BayCare Morton Plant Hospital
09.2018 - 01.2020
- Assist in planning and organizing recreational activities and events for residents.
- Implement scheduled activities in accordance with residents' preferences and care plans.
- Encourage resident participation and engagement in activities to promote social interaction and well-being.
- Offer assistance to residents during activities, ensuring their comfort and safety.
- Maintain records of resident participation and feedback on activities.
- Collaborate with staff members and volunteers to facilitate successful events and programs.
- Help communicate activity schedules and updates to residents, families, and staff.
Cashier
The Fresh Market
09.2016 - 06.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced registers at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and best practices for customer interactions.
- Worked flexible schedule and extra shifts to meet business needs.
Education
.NET software development and programming - Technical school
Pinellas Technical Education Center
Clearwater01.2026
High school diploma - undefined
Pinellas Park High School
Largo, FLSkills
- Assembly and production
- Hand and power tools
- Quality control
- Safety protocols
- Quality inspections
- OSHA compliance
- Data entry
- Active listening
Certification
- Home Health Aide December 2020 to Present
- Med Tech December 2020 to Present
- IPC-610 Certification
- CPR Certification
Languages
Bilingual
Timeline
Assembly Line Worker
COMPULINK BUSINESS SYSTEMS
06.2023 - 09.2025
Customer Support Specialist
Airgas
06.2022 - 04.2023
Activities Assistant/Director/HHA/Front Receptionist
Aravilla Clearwater
05.2020 - 05.2022
Activities Assistant
BayCare Morton Plant Hospital
09.2018 - 01.2020
Cashier
The Fresh Market
09.2016 - 06.2017
High school diploma - undefined
Pinellas Park High School
.NET software development and programming - Technical school
Pinellas Technical Education Center