Masai Henry

Dedicated shipping and inventory specialist experience in manufacturing and construction settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Five+ years of commended performance in key customer service, logistics, manufacturing, quality assurance and support roles.

Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

• ...For the second year in a row, Masai has been the top performer on my team...exceeded his call metrics goals by 15%...excellent communication, technical support and troubleshooting skills...excels in working independently in a fast-paced environment...has become my #1 trainer of new hires... (2009 Performance Review, Ryla Teleservices, Inc.)
• ...Masai exemplifies excellent customer service...consistently thinks outside the box and finds creative ways to solve customer problems... (2007 Performance Review, Collect Global.)
• ...Handles the demands of a high-volume customer service desk with ease...exemplary customer service and complaint handling skills...dedicated and reliable... (2005 Performance Review, Adecco.)
• ...Our guests routinely rave about the above-and-beyond service and personalized attention they receive from Masai...highly resourceful...a consummate customer service professional... (2003 Performance Review, Community Options.)