Mason Lee
Dallas
Summary
I am a Customer Service professional with 5 years of experience all throughout my schooling years. I managed to maintain excellent standing in my academics all while rising the ranks at my prior jobs. Very strong teamwork and leadership skills and a drive to learn anything I can.
Overview
16
16
years of professional experience
Work History
Customer Service Office Staff Member
Kroger
8876 Dallas Acworth Hwy, Dallas, GA 30132
10.2025 - Current
- Handled cash flow through the entire front end.
- Identified common customer concerns and suggested improvements for service quality.
- Demonstrated adaptability by learning new systems quickly and effectively.
- Supervised and provided coaching to those I oversaw.
- Reduced wait times for customers through efficient multitasking and prioritization skills.
Customer Service Office Staff Member
Publix
80 Seven Hills Blvd Dallas, GA 30132-0574
10.2021 - 08.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support to team members in daily operations and tasks.
- Maintained accurate records of customer interactions and feedback.
- Collaborated with colleagues to improve service delivery processes.
- Managed and accounted for all cash in store.
- Trained numerous fellow employees to success.
- Recognized as a top performer within the team on multiple occasions due to dedication towards achieving excellent results.
Lawn Mower
Self Employed Services
Dallas, GA
03.2010 - Current
- Operated various mowing equipment, ensuring precision and efficiency in lawn maintenance.
- Conducted routine inspections of machinery to ensure optimal performance and safety compliance.
Education
Associate of Science - Computer Science
Kennesaw State University
Kennesaw, GA05-2027
High School Diploma -
North Paulding High School
300 N Paulding Dr #6675, Dallas, GA 3013205-2023
Skills
- Strong work ethic
- Organization
- Complaint handling
- CRM software
- Expense reporting
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking
- Computer skills
- Calm under pressure
Languages
Japanese
Limited Working
English
Native or Bilingual
Timeline
Customer Service Office Staff Member
Kroger
10.2025 - Current
Customer Service Office Staff Member
Publix
10.2021 - 08.2025
Lawn Mower
Self Employed Services
03.2010 - Current
Associate of Science - Computer Science
Kennesaw State University
High School Diploma -
North Paulding High School