Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mason Phillips

Cairo

Summary

Dynamic telecommunications professional with a proven track record at Windstream, excelling in customer service and problem-solving. Adept at installing and repairing complex systems while fostering teamwork and collaboration. Recognized for maintaining high service quality and adapting quickly to new technologies, ensuring optimal performance and customer satisfaction.

Overview

13
13
years of professional experience

Work History

CST-II

Windstream
03.2020 - Current
  • Install and Repair telecommunications equipment providing service to customers all across our local footprint.
  • Addressed and corrected any needs our customers may face.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

I & R

Odom Telecommunications
01.2019 - 02.2020
  • Installed PBXs and built phone systems for business customers in the Government sector.
  • Repaired damaged cards and installed new equipment to restore services to customers in an expedited manor.
  • Built networks and voice trunks for remote employees/at-home offices.
  • Coordinated with local business to minimize down time during repairs and/or/ updates.

Correctional Officer

Grady County Sheriff's Office
12.2015 - 01.2019
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Observed behavior of residents individually and in groups.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.

Nodal Network Systems Operator

U.S. Army
09.2012 - 06.2016
  • Maintained a SECRET-level security clearance.
  • Installed and repaired NIPRNET and SIPRNET
  • Implemented and maintained virtual private networks and vlans.
  • Coordinated with external vendors to procure and install necessary equipment for optimal system performance.
  • Consistently met or exceeded performance metrics for network uptime and reliability, ensuring optimal service delivery to endusers.
  • Contributed to overall network design strategy discussions, offering valuable input from an operator perspective.
  • Promoted adherence to best practices within the team by sharing knowledge about emerging technologies and industry trends related to nodal networks.
  • Supported cross-functional teams during major infrastructure upgrade initiatives as a subject matter expert on nodal networking systems.
  • Reduced operational costs while maintaining high levels of service quality through effective resource allocation strategies based on user needs and demands.
  • Maintained detailed records of system upgrades and patches, ensuring accurate tracking of changes in the network environment.
  • Conducted periodic audits of hardware inventory to ensure proper maintenance and replacement schedules were followed consistently across all site locations.
  • Implemented security measures for safeguarding sensitive data, reducing vulnerability risks.
  • Provided technical support to users, resolving connectivity problems efficiently and quickly.
  • Optimized network performance with regular diagnostics and troubleshooting of issues.
  • Streamlined information flow by installing and configuring routers, switches, and servers.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and resolved hardware and software issues.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Designed and evaluated WAN and LAN connectivity technologies.

Education

No Degree - Computer Networking

Signal Intelligence
Augusta, Ga
06-2013

High School Diploma -

Vidalia High School
Vidalia, GA
05-2012

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Critical thinking
  • Decision-making

Timeline

CST-II

Windstream
03.2020 - Current

I & R

Odom Telecommunications
01.2019 - 02.2020

Correctional Officer

Grady County Sheriff's Office
12.2015 - 01.2019

Nodal Network Systems Operator

U.S. Army
09.2012 - 06.2016

No Degree - Computer Networking

Signal Intelligence

High School Diploma -

Vidalia High School

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