Matarr Touray
Stone Mountain
Summary
Proven leader and innovative problem-solver, excelled at Walt Disney World Resort by enhancing guest satisfaction and streamlining operations. Demonstrated exceptional communication and brand representation, significantly improving customer experience. Skilled in teamwork and adapting to challenges, consistently delivered high-quality service, contributing to positive brand image and operational excellence.
Overview
3
3
years of professional experience
Work History
Cast Member
Walt Disney World Resort
08.2024 - 01.2025
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
Brand Ambassador
Main Event Sports Bar & Grill
02.2024 - 04.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Prepared Foods Team Member
Stone Mountain Park
04.2022 - 07.2022
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Observed all company policies and procedures, contributing to overall store reputation for excellence in service and quality products.
Education
Bachelor of Science - Computer And Information Sciences
Georgia State University
Atlanta, GA05-2027
Skills
- Quick-learning
- Strong teamwork
- Public speaking
- Leadership qualities
- Exceptional communication
- Creativity and innovation
- Brand representation
- Can-do attitude
- Adaptable
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Cast Member
Walt Disney World Resort
08.2024 - 01.2025
Brand Ambassador
Main Event Sports Bar & Grill
02.2024 - 04.2024
Prepared Foods Team Member
Stone Mountain Park
04.2022 - 07.2022
Bachelor of Science - Computer And Information Sciences
Georgia State University
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