Summary
Overview
Work History
Education
Skills
Timeline
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Mathew Futch

Savannah

Summary

Fire Sergeant with proven success at Richmond Hill Fire Department, excelling in high-pressure situations. Strong communication and critical thinking skills enhance team leadership and operational efficiency. Focused on customer service and problem-solving, consistently meeting objectives while promoting collaboration.

Overview

11
11
years of professional experience

Work History

Fire Sergeant

Richmond Hill Fire Department
06.2017 - 08.2025
  • Self-motivated with strong responsibility.
  • Thrived in fast-paced settings.
  • Collaborated in teams and worked independently.
  • Exhibited excellent communication skills.
  • Provided guidance within team settings.
  • Demonstrated respect and willingness to assist.
  • Assisted daily operations productively.
  • Committed to improvement and passionate about learning.

Sales Associate

Cycle Gear
01.2021 - 11.2023
  • Developed relationships to drive repeat business.
  • Managed returns and exchanges per policy.
  • Prepared merchandise for sales by tagging or pricing.
  • Assisted customers in locating products and checking site availability.
  • Addressed inquiries about sizing, accessories, and care instructions.
  • Built positive impressions to welcome customers.
  • Engaged customers to enhance loyalty and satisfaction.
  • Resolved issues by recommending suitable products and services.
  • Met monthly sales targets through effective strategies and knowledge.

Live in Firefighter

Windham Fire Department And Emergency Management
06.2016 - 03.2017
  • Executed life-saving procedures in emergencies, administered CPR and first aid.
  • Responded to emergency calls for medical services.
  • Collaborated with firefighters on strategies, reducing damage and fatalities.
  • Operated pumpers, tankers, ladders, and service vehicles for rescues.
  • Mentored new firefighters, promoting teamwork and professionalism.

EMT-Basic

United Ambulance Service
06.2016 - 03.2017
  • Evaluated patient vital signs to determine care needs using pulse oximeters and electronic machines.
  • Communicated with patients regarding pain, comfort, and needs during transport and preliminary care.
  • Assessed patient histories to prioritize levels of care.
  • Controlled wounds en-route to hospitals, prepping patients for advanced treatments or maintaining conditions.
  • Conducted equipment checks for continuous and safe operation.
  • Maintained efficiency in high-pressure situations, prioritizing tasks to save lives.

Intern

United Ambulance Service
09.2014 - 06.2016
  • Assisted staff with daily tasks, easing workload and enabling focus on priorities.
  • Acquired industry experience, applying concepts to real work situations.
  • Organized files, spreadsheets, and reports.
  • Gained hands-on software experience, enhancing proficiency and technical skills.

Jr Firefighter

Minot Fire Department
03.2014 - 03.2017
  • Reduced property damage by executing effective containment and extinguishment techniques.
  • Collaborated with regional partners on wildfire management for large-scale incident containment.
  • Supported paramedics during emergencies, assisting with vital first aid.

Customer Service Representative

Earls Do All Garage
01.2017 - Current
  • Resolved customer complaints, enhancing loyalty and repeat business.
  • Handled escalated calls efficiently, achieving satisfactory resolutions for customers and company.
  • Responded to requests for products, services, and company information.
  • Enhanced satisfaction by addressing concerns quickly and providing accurate information.
  • Developed product knowledge to offer informed recommendations tailored to customer needs.
  • Assisted customers with website navigation and online orders, improving user experience.
  • Contributed to sales growth through upselling based on customer requirements.
  • Monitored cash drawers across checkout stations, ensuring adequate cash supply.

Education

Paramedicine

Southern Maine Community College
South Portland, ME

High School Diploma -

Poland Regional High School
Poland, ME

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Decision-making
  • Verbal communication

Timeline

Sales Associate

Cycle Gear
01.2021 - 11.2023

Fire Sergeant

Richmond Hill Fire Department
06.2017 - 08.2025

Customer Service Representative

Earls Do All Garage
01.2017 - Current

Live in Firefighter

Windham Fire Department And Emergency Management
06.2016 - 03.2017

EMT-Basic

United Ambulance Service
06.2016 - 03.2017

Intern

United Ambulance Service
09.2014 - 06.2016

Jr Firefighter

Minot Fire Department
03.2014 - 03.2017

Paramedicine

Southern Maine Community College

High School Diploma -

Poland Regional High School

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