Dedicated professional specializing in data visualization and analysis. Known for strong attention to detail and analytical problem-solving skills. Committed to leveraging expertise to drive strategic initiatives and improve business outcomes.
Overview
2
2
years of professional experience
Work History
Data Analyst/ Mobile Device Support
Strategic Systems & Technology
Suwanee, GA
11.2024 - 06.2026
Developed data visualizations using Tableau to present insights to stakeholders effectively.
Analyzed complex datasets to identify trends and support strategic decision-making.
Executed data cleansing processes, ensuring accuracy and consistency across reports.
Collaborated with cross-functional teams to gather requirements for data reporting initiatives.
Conducted exploratory data analysis to inform business strategies and operational improvements.
Utilized data visualization tools to effectively communicate business insights.
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD
Data Analyst/Processor, Variable Data Production Designer, Desktop Support Specialist at DMXEngage (A Division of One Touchpoint)Data Analyst/Processor, Variable Data Production Designer, Desktop Support Specialist at DMXEngage (A Division of One Touchpoint)