Matina Dargan
Lagrange
Summary
Results-oriented General Manager with over 20 years in customer service and property management. Expertise in resolving guest complaints, implementing cost control measures, and developing high-performing teams to enhance guest satisfaction. Skilled in strategic planning to drive profitability and sales in competitive environments.
Overview
20
20
years of professional experience
Work History
General Manager
Holiday Inn Express
Carrollton
2025.06 - Current
- Using OPERA operating system
- Processing cash and credit card payments
- Managed daily hotel operations and ensured excellent guest experiences.
- Oversaw staff training and development to enhance service quality.
- Implemented cost control measures to optimize budget utilization.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Ensured compliance with health and safety regulations for guest safety.
- Conducted regular inspections of facilities to uphold cleanliness standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
AGM
Holiday Inn Express Hotel Suites
Lagrange
2017.05 - 2025.06
- Generate renewal, leasing and other reports to Property Manager
- Build and maintain a resident relations program
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Property Manager
Sunridge/Sunpark Apartments
Lagrange
2014.01 - 2017.05
- Resident retention
- Marketing apartment property for foot traffic
- Show potential residents floorplans, process application and leasing paperwork
- Oversaw property maintenance and ensured timely repairs.
- Coordinated leasing processes and facilitated tenant screenings.
- Prepared budgets and monitored expenses for property operations.
- Conducted regular inspections to maintain property standards.
- Trained staff on best practices in property management.
- Handled resident complaints and expedited maintenance requests.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Front Desk Agent
Wingate by Wyndham
Lagrange
2012.01 - 2015.01
- Used OPERA operating system
- Processed cash and credit card payments
- Room and key assignment
Manager
Café Lataste
LaGrange
2006.01 - 2012.01
- Monitored budget and payroll records, ensuring expenditures were authorized and within budget constraints
- Established standards for personnel performance and customer service
- Scheduled staff hours and shift assignments to optimize workforce coverage
- Conducted employee training sessions, enhancing skills and knowledge to improve team performance.
- Kept records to ensure in compliance with state regulations regarding food subsidies and sanitation
Education
Associate of Science - Business Management and Accounting
West Georgia Technical College
Lagrange, Ga2002-01
Skills
- Hospitality management
- Resident Retention
- Guest relations
- Client relations
- Marketing strategies
- Marketing
- Budget oversight
- Financial oversight
- OPERA operations
- Payment posting
- Performance assessment
- Staff training
- Time management
- Conflict management
- Conflict resolution
- Problem solving
- Team collaboration
- Marketing strategies
Accomplishments
- Employee of the Month
- Scroll of Appreciation from Military Community
- Civilian of the Quarter/Military
Training Certificates
- Grace Hill: Fair Housing, HUD, Sexual Harassment, Property Management, Resident Detention (additional required training completed)
- State of GA: Certificate of Appointment of Notary Public
Timeline
General Manager
Holiday Inn Express
2025.06 - Current
AGM
Holiday Inn Express Hotel Suites
2017.05 - 2025.06
Property Manager
Sunridge/Sunpark Apartments
2014.01 - 2017.05
Front Desk Agent
Wingate by Wyndham
2012.01 - 2015.01
Manager
Café Lataste
2006.01 - 2012.01
Associate of Science - Business Management and Accounting
West Georgia Technical College