Matt Davis
Dalton,GA
Summary
Seasoned Cyber Systems Operator and Administrator with 6 years of experience in Virtualization and Information Technology. Experience marked by continuous contributions above and beyond reuirements. Career achievements in large-scale software deployments, network build outs, and data security. Strengths in VMware and vCenter backed by recurring training in the United States Air Force. I am seeking competitive opportunities to expand my technical and leadership experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Helpdesk Tier 1
Netgain Technology Inc.
09.2023 - 01.2024
- Received overnight phone calls from 30+ clients requesting assistance on various supported systems
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented preventive maintenance procedures.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Monitored ticketing system to quickly respond to network errors and client reported issues.
Information Services Support Specialist
North Georgia EMC
10.2022 - 07.2023
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and networking equipment.
- Configured and tested new software and hardware for employees.
- Connected to computer of employees using remote link to install new programs and applications.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Maintained various security systems across multiple locations to ensure employee safety.
- Worked occasional on-call weekend shifts to support overnight employees.
STORAGE AND VIRTUALIZATION OPERATOR
United States Air Force, USAF
07.2018 - 07.2022
- Built and maintained network infrastructure consisting of a vCenter Server, Datacenter, Clusters, ESXi Hosts and Virtual machines for 10 PACAF bases supporting 46,000+ users
- Managed Software Center Configuration Manager Patch Installation, ESXi Host Upgrades, critical VCSA patches and Windows 2019 Operating System deployment projects and provided on-site direction for network engineers
- Implemented, developed and tested installation and update of base file servers, print servers and application servers using tools such as Update Manager, Software Center and McAfee
- Trained, evaluated, and mentored junior and senior team members on industry best practices and standards
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support
- Diagnosed and executed resolutions for all network and server issues with knowledgeable support and quality service
- Analyzed complex project server issues and worked on large enterprise and business-critical applications
- Coordinated daily across functional teams quickly resolving difficult technical issues
- Advised senior leaders on cyber operations, risks and opportunities for improving security
- Worked “on call” shifts and frequently called in for security matters at midnight/weekends
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT06.2023
Skills
- VMware vCenter
- VMware ESXi
- Cisco Switching
- Active Directory
- Data Center Virtualization
- Project Management
- System Administration
- Network Infrastructure Management
- Powershell
- PuTTY
- Power CLI
- WinSCP
Certification
- VMware Certified Professional - Data Center Virtualization 6.7
- CompTIA Security+ ce
- VMware VSphere 6.7 Foundations
Accomplishments
- 688th Cyberspace Wing Inspector General, Superior Performer, December 2020
- Earned Instructor and Evaluator status for USAF enterprise network
- Air Force Medal of Achievement, April 2022
References
Andrew J. McDaniel - Storage & Virtualization Section Chief
andrew.mcdaniel.1@us.af.mil
andrew.mcdaniel_2@yahoo.com
Johnny Chhuor - Storage & Virtualization Non-Commissioned Officer In Charge
johnny.chhuor@us.af.mil
johnchhuor@yahoo.com
Anthony V. Johnson - Storage & Virtualization Supervisor
anthony.johnson.79@us.af.mil
khaled12159@gmail.com
Jason E. Mayne, Lt Col USAF – Squadron Commander
Jasonmayne1@gmail.com
660.422.1964 cell
Timeline
Helpdesk Tier 1
Netgain Technology Inc.
09.2023 - 01.2024
Information Services Support Specialist
North Georgia EMC
10.2022 - 07.2023
STORAGE AND VIRTUALIZATION OPERATOR
United States Air Force, USAF
07.2018 - 07.2022
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
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