Summary
Overview
Work History
Education
Skills
Timeline
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Matt Nicholson

Buford

Summary

Professional relationship manager with strong emphasis on team collaboration and delivering results. Proven track record in client engagement, conflict resolution, and strategic planning. Known for adaptability and reliability while excelling in communication, problem-solving, and building lasting client partnerships. Adept at navigating changing needs and driving success through effective relationship strategies.

Overview

18
18
years of professional experience

Work History

Relationship Manager - Fabrication

Ryerson
11.2018 - Current
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
  • Achieved high levels of client satisfaction through meticulous attention to client's ever evolving needs.
  • Responded to customer inquiries to effectively launch new products while at the same time working to lower costs and increase profitiability.

Account Manager, Inside Sales

Tie Down Engineering
01.2014 - 11.2018
  • Managed a diverse portfolio of accounts consisting of multi-step value add fabrication, ensuring each client received attention tailored to their specific needs.
  • Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
  • Developed strong relationships through exceptional service with clients, resulting in increased account retention and growth.
  • Expanded client base through targeted prospecting and rapid response to quotes and inquiries.

Inside Sales

Ryerson
11.2007 - 01.2014
  • Sourced new and existing business for large customers to grow accounts and leverage positions with vendors for better pricing and service
  • Grew fabrication and value added business with contract and strategic customers
  • Acted as inside sales representative through cold calling and pursuing qualified leads.

Education

Sociology

Piedmont University
Demorest, GA
05-2002

Skills

  • Effective relationship management
  • Excellent communication
  • Client account management
  • Customer service
  • Expertise in value-added processing

Timeline

Relationship Manager - Fabrication

Ryerson
11.2018 - Current

Account Manager, Inside Sales

Tie Down Engineering
01.2014 - 11.2018

Inside Sales

Ryerson
11.2007 - 01.2014

Sociology

Piedmont University

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Matt Nicholson