Matthew Berg
Kennesaw
Summary
My long term involvement in the service industry while obtaining a rigorous degree as well as performing water treatment research enhanced my time management abilities, enabled me to compartmentalize the priority of tasks, strengthened my troubleshooting skills and sustain high intensity and pressure in the workplace. Furthermore, I have molded my customer service and hospitality to be proficient to ensure a positive rapport with coworkers, management teams, and clients. Working in multiple environments such as restaurants, laboratories, and classrooms has allowed me to be prepared to approach a variety of scenarios that can occur in each, furthering my professional flexibility as well my analytical and social techniques.
Overview
5
5
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
06.2025 - Current
- Provide a friendly and comfortable guest experience, with great customer service, and a dedication to serving the needs of each guest accordingly.
- Maintain a team-player attitude to ensure a smooth workflow and professional interactions with coworkers.
- Ensuring restaurant cleanliness to provide an environment that guests and employees are comfortable entering.
- Handle guest-related issues with a positive attitude to maintain a calm atmosphere.
- Lead or assist coworkers when needed to maintain the integrity of the expectations required by the company.
Server
Grazing Here
10.2020 - 06.2025
- Opening and closing duties such as restocking items, sanitizing tables, organizing the bar, refilling ice, brewing beverages, sweeping debris, etc.
- Focused on customer service to ensure the customer experience was held to a high standard.
- Designated lead server to help manage other servers during the shift, with routine check-ins, ensuring the guest experience is met, and guest-related issues are handled professionally.
- Established connections with guests that made the workflow more enjoyable and personal.
- Train new employees to ensure they deliver optimal customer service and to perform the job as intended.
Laboratory Teaching Assistant
Kennesaw State University
01.2023 - 05.2023
- Assisted with restocking supplies and chemicals used for each lab week.
- Posted reminders for students each week to not forget notebooks or safety equipment.
- Worked late hours to ensure students could receive help before submitting a report.
- Aided in returning reports back to students.
- Aided in teaching students and guiding them through procedures.
Education
Bachelor of Science - Chemistry
Kennesaw Starte University
Kennesaw, GA05.2025
Skills
- Gas Chromatography Mass Spectrometry (GC/MS)
- Infrared Spectroscopy (IR)
- Liquid Chromatography Mass Spectroscopy (LC-MS)
- Ultra-Violet Spectroscopy (UV-VIS)
- Inductively Coupled Plasma Mass Spectroscopy (ICP-MS)
- Nuclear Magnetic Resonance (NMR)
Timeline
Server
Cracker Barrell Old Country Store
06.2025 - Current
Laboratory Teaching Assistant
Kennesaw State University
01.2023 - 05.2023
Server
Grazing Here
10.2020 - 06.2025
Bachelor of Science - Chemistry
Kennesaw Starte University