Office suite
Matthew Carey
Tucker
Summary
Dynamic lead banquet server with over 20 years of real-world experience in the hospitality industry. Exhibited a continuous ability to oversee front-of-house staff throughout events to guarantee correct table arrangements, meal presentation, and efficient service. Innate capacity to establish rapport with customers and deliver outstanding service through effective communication and interpersonal skills. knowledge on how to handle and fix issues that pop up before or during services. Want to put my skills to use taking on new challenges as a banquet captain or server.
Overview
22
22
years of professional experience
Work History
Banquet Captain
Nobu Hotels
10.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Liaised with venue management to monitor logistics and timelines.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Liaised with catering department about event changes and implemented requested adjustments.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Supervised a holiday party banquet for 160 guests with a budget of $100,000.
- Managed an indian wedding for 300.
Banquet Server
St Regis Hotel
03.2002 - Current
- Answered guest questions about event plans and food service choices.
- Provided friendly, courteous service to create memorable moments for guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Responded to guest inquiries and requests promptly and courteously.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Maintained flexible work schedule to meet event needs.
Education
Associates - Applied Computer Science, Computer Science
EDUCATIONDeVry University
Decatur, GASkills
- Management Skills Communication Problem-solving
- Food Safety Interpersonal Skills Customer Satisfaction
- Staff Training Quality Standards
- Schedule Management
- P>Food and beverage pairings
- P>Dining area maintenance
- P>Wine service
- P>Food handling
- P>Guest relations management
- P>Customer needs anticipation and conflict mitigation
- P>Front-of-house display creation
- P>Item promotion
- P>Planning leadership
- P>Staff mentoring & leadership
- Dietary Restriction Compliance
- Accurate Recordkeeping
- Guest Experience Management
Software
Timeline
Banquet Captain
Nobu Hotels
10.2022 - Current
Banquet Server
St Regis Hotel
03.2002 - Current
Associates - Applied Computer Science, Computer Science
EDUCATIONDeVry University
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