Matthew Horne

• Maintained customer satisfaction rate of 94% through clear communication and responsiveness.
• Managed scheduling, routing, and time management independently, demonstrating strong organizational skills.
• Communicates clearly with customers whenever issues arise with orders and resolve them according to their wants and needs.

• Trained as a supervisor: which involved ensuring all time cards were entered properly for employees, routes were properly covered, and that all equipment and keys were accounted for before properly securing the building for the night.
• Completed postal training with the highest exam scores; quickly adapted to multiple office environments.
• Processed transactions, managed cash drawers with 100% accuracy, and assisted customers with documentation.
• Learned and operated postal equipment and software with minimal supervision.
• Was the face of the Post Office, serving as a clerk and handling all customers needs, providing the utmost respect while facilitating needs and resolving issues.

• Served as a liaison for The United States Army and Army Recruiters, to contact Seniors in high school, college students, as well as anyone else interested in serving in the United States Army. This involved screening individuals and ensuring they met the Army's retention standards, while also analyzing and interpreting additional areas that needed to be reviewed before sending over for the recruiters to further run waivers for individuals to join.
• Managed recruitment database entries, emails, phone calls, and applicant records to meet strict monthly quotas.
• Conducted presentations and built relationships with recruits and families, enhancing communication skills.
• Collaborated with team members to achieve top-3 recruiting performance.

• Appointed to create an accurate count for inventories, while organizing 3 departments before monthly inventory, leading to accurate on hand inventory.
• Maintained inventory, monitored stock rotation, and ensured compliance with inspections.
• Delivered high-quality customer service and contributed to efficient store operations.

• Prepared reports for Physical Security Supervisor, informing him of inspections being conducted, as well as units who are delinquent for inspections. Conducted surveillance of two military installations and ensured the security posture was maintained at the highest level.
• Served in a Physical Security role requiring clearance; coordinated with Johnson Controls to maintain security systems. Clearly communicated between Army units and Johnson Controls contractors, to schedule inspections and services for the units security equipment. Was granted a secret security clearance, while be authorized access to top secret locations.
• Gained experience in document processing, compliance, and sensitive data management.
• Certified IRS tax preparer for soldiers and families; maintained a 94% acceptance rate on submitted tax returns.
• Met requirements and was selected above 300 seniors, peers, and subordinates to fulfill a vital role as a physical security specialist and tax preparer.

Served as a liaison between my troop, squadron, venders, contractors, Soldiers families, and legal departments while serving as an administrative assistant.

• As an administrative assistant, I had to review commander policies and ensure they were updated and correct. For documents outdated, I had to review the commanders work or write a draft for him to make modifications.
• Tracked 25-35 permanent soldiers and between 130-160 basic training soldiers daily accountability. This included reporting those who were on leave, appointments, and other reasons preventing them from being present for duty. I also maintained trackers for permanent parties leave, ensuring that any time taken off would be approved in advance.
• Served as an instructor for 130-160 basic training soldiers. Trained and developed these individuals on the United States Army's policies and procedures and ensured they stayed and maintained daily accountability within these standard operating procedures. In addition, qualified these individuals in weapons marksmanship, operating military tactical vehicles, and other significant areas to ensure overall success for their future.
• Ensured all areas of operations were cleaned and secured before leaving for the day. This included an arms room with over $40 million worth of equipment, keys for storage containers, vehicles, and offices. Scheduled inspections for security systems, fire extinguishers, and repairs for work orders.
• Served as Orderly Room NCO; created and maintained tracking systems for over 180 soldiers’ packets (every 20 weeks we received new Soldiers), legal documents, travel vouchers, and personnel records.
• Mastered Microsoft Word, Excel, Outlook, and office equipment (phones, fax, copiers, scanners).
• Certified in Equal Opportunity, Retention, Instructor Training, Arms Room Management, and Master Driver.
• Recognized for improving filing systems, ensuring 100% compliance during inspections, and training 90+ soldiers in licensing and record-keeping.
• Assigned 15 soldiers under my leadership. I was accountable for their presence for work and actions. Developed and trained, leading to the promotion of each of the individuals.