Matthew Lonergan
Warner Robins
Summary
Hardworking and quick learning job seeker with multiple years of management experience. Skilled in working under pressure and providing creative solutions to problems.
Overview
9
9
years of professional experience
Work History
Operations Lead
At Home
08.2023 - Current
- Responsible for closing and opening the store
- Cash office reconciliation and various safety audits
- Inventory tasks such as scanning in vendors, damaging out items, scanning in trucks and performing resets in different areas of the store according to company planograms
- Building floor and seasonal displays
- Managing other employees and keeping up with company perks and credit goals
- Providing customer service as well as finding and packaging online orders
- Running the point of sale system
- Training new employees in the front and back of the store
Shift Leader
Walgreens
02.2020 - 06.2023
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity as well as training new employees.
- Handled escalated customer concerns and emergencies in absence of the store manager.
- Assisted with workload in the pharmacy by filling prescriptions and doing various inventory tasks.
- Reduced fix it ticket requests by troubleshooting and fixing all machines and registers when possible.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated shift workers for inventory receiving and restocking.
- Applied all precautions to ensure the safety of all employees at the store.
Landscaper
Modernscapes Landscaping
04.2019 - 09.2019
- Cut and trimmed lawns using power mowers and edgers.
- Operated landscaping equipment to maintain grounds and remove trees.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Answered customer questions regarding care and general knowledge of landscape.
- Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
- Performed preventative maintenance to keep equipment in excellent working condition.
- Built retaining walls, decks and patios to enhance grounds.
- Adjusted amount of water consumption using irrigation methods to prevent waste.
Customer Service Associate
Hibbett Sporting Goods
10.2018 - 03.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Customer Service Associate
Lowe's
04.2017 - 09.2018
- Assisted customers in creating plumbing fixtures for household problems.
- Worked with contractors to order large items such as showers, countertops, and bathtubs.
- Instructed customers on how to install products themselves at home.
- Operated multiple machines to reach high areas or move large orders.
- Performed all inventory tasks efficiently in a timely manner.
- Answered all questions from front cashiers regarding customer orders or products.
- Helped delivery truck drivers with their route when requested by the inventory manager.
Plumber's Assistant
Ingram Plumbing
05.2016 - 02.2017
- Helped plumber work efficiently by carrying and organizing supplies, tools and equipment.
- Learned how to complete semi-skilled work like laying new pipe and connecting fittings.
- Performed basic work such as snaking drains with little oversight.
- Carried and maneuvered heavy objects such as tubs, dishwashers and toilets at customer locations.
- Tested and checked systems to locate and correct leaks.
- Assisted plumber with work such as kitchen and bath remodels and appliance installations.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Installed valves, hangers and flanges inside piping systems.
- Cut and beveled piping using cutting torches, saws and threading machines.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
Education
GED -
Sheridan High School
Sheridan, AR05.2009
Skills
- Operations Management
- Staff Development
- Strong Verbal and Written Communication
- Issue Resolution
- Inventory Counts
- Conflict Resolution
- Cash Handling
- Sales Expertise
- Equipment Troubleshooting
- POS System Operation
- Creative Problem-Solving
- Client Support
Timeline
Operations Lead
At Home
08.2023 - Current
Shift Leader
Walgreens
02.2020 - 06.2023
Landscaper
Modernscapes Landscaping
04.2019 - 09.2019
Customer Service Associate
Hibbett Sporting Goods
10.2018 - 03.2019
Customer Service Associate
Lowe's
04.2017 - 09.2018
Plumber's Assistant
Ingram Plumbing
05.2016 - 02.2017
GED -
Sheridan High School
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