Matthew Neubert
Warner Robins
Summary
Detail-oriented front desk receptionist skilled in conflict resolution and customer engagement. Expertise in managing reservations and payment processing, ready to support exceptional service delivery in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Double Tree Hotel By Hilton
Hot Springs
10.2021 - 12.2023
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Managed phone inquiries efficiently, directing calls to appropriate departments.
- Coordinated room assignments and check-in procedures for arriving guests.
- Assisted guests with reservations, providing information on hotel amenities.
- Handled guest complaints calmly, resolving issues to enhance satisfaction.
- Processed payments accurately, ensuring secure transactions for services rendered.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Comcast Security Support Rep.
STARTEK Hot Springs
Hot Springs
05.2020 - 08.2022
- Assisted customers with inquiries and issue resolution through multiple channels.
- Documented customer interactions in the company's CRM system for tracking purposes.
- Educated customers on product features, services, and troubleshooting steps effectively.
- Participated in training sessions to stay updated on product knowledge and support techniques.
- Adhered to company policies and procedures while providing excellent customer service.
- Resolved escalated customer complaints in a timely manner.
- Provided technical support to customers via phone, email and chat.
Server
Outback Steakhouse
Warner Robins
03.2018 - 01.2020
- Provided friendly and attentive service to enhance guest dining experiences.
- Managed multiple tables efficiently during peak service hours.
- Assisted guests with menu selections and special dietary needs.
- Processed customer orders accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining area throughout shifts.
- Trained new servers on restaurant procedures and customer service standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Some College (No Degree) - Nursing
Georgia Military College
Warner Robins, GASkills
- Computer proficiency
- Customer relationship management
- Reservation management
- Payment processing
- Data entry
- Call handling
- Effective communication
- Time management
- Hospitality services
- Client communication
Timeline
Front Desk Receptionist
Double Tree Hotel By Hilton
10.2021 - 12.2023
Comcast Security Support Rep.
STARTEK Hot Springs
05.2020 - 08.2022
Server
Outback Steakhouse
03.2018 - 01.2020
Some College (No Degree) - Nursing
Georgia Military College