Matthew Nivens
Columbus
Summary
Dynamic leader with proven expertise in inventory management and customer satisfaction, honed at AutoNation and in military service. Excelled in staff training and operational efficiency, reducing costs and enhancing team performance. Skilled in parts identification and client relationship building, achieving significant improvements in service objectives and sales goals.
Professional with strong background in commercial automotive parts management. Skilled in inventory control, customer service, and sales strategies, ensuring optimal parts availability and client satisfaction. Known for fostering team collaboration, adapting to changing demands, and delivering consistent results. Adept at problem-solving and maintaining high standards in all tasks.
Results-driven professional with extensive experience in commercial parts management, ensuring seamless inventory control and optimizing supply chain processes. Known for exceptional teamwork and commitment to achieving results, adapting swiftly to changing demands. Proficient in inventory management systems and customer service, providing reliable support to colleagues and clients.
Experienced with commercial parts management, focusing on maintaining accurate inventory and timely delivery. Utilizes strong communication skills and technical knowledge to support team goals and customer satisfaction. Track record of enhancing operational efficiency through effective problem-solving and attention to detail.
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
19
19
years of professional experience
Work History
Commercial Parts Professional
Advance Auto Parts
11.2021 - Current
- Reduced product returns by implementing a thorough quality control process before shipping orders to customers.
- Conducted regular training sessions for staff members on industry trends, product updates, and best practices in customer service.
- Devised strategies for optimizing warehouse space utilization, resulting in improved organization and efficiency.
- Collaborated across departments to resolve complex client inquiries effectively and efficiently.
- Understood and executed instructions furnished in written, oral or diagram form.
- Built and maintained network of second source suppliers.
- Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
- Advanced solution, project and product quality recommendation ability.
- Achieved personal and store sales goals and service objectives.
Parts Manager
AutoNation
03.2019 - 11.2021
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Supervised and trained staff on product knowledge and customer service.
Assistant Store Manager
AutoZone
02.2015 - 04.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Military Police Officer
US Army
08.2006 - 01.2015
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Conducted thorough investigations into criminal activity on base, leading to successful apprehension and prosecution of offenders.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Documented and organized security information accurately and efficiently.
- Maintained 100% accountability of assigned equipment worth more than $1,500,000.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion on base.
- Provided emergency response security, eliminating hazards, and potential dangers.
Education
High School Diploma -
Eufaula High
Eufaula, AL05-2004
Skills
- Client relationship building
- Merchandising
- Delivery scheduling
- Warranty administration
- Returns handling
- Stock control
- Automotive systems
- Parts identification
- Ordering parts
- Customer service
- Improving customer satisfaction
- Warehouse operations
- POS systems operations
- Forklift operation
- Operations management
- Goal setting
- Inventory restocking
- Staff training
- Inventory management
Timeline
Commercial Parts Professional
Advance Auto Parts
11.2021 - Current
Parts Manager
AutoNation
03.2019 - 11.2021
Assistant Store Manager
AutoZone
02.2015 - 04.2019
Military Police Officer
US Army
08.2006 - 01.2015
High School Diploma -
Eufaula High
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