Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Matthew Quigley

Savannah

Summary

Dynamic Shipping Forklift Operator with proven expertise at International Paper, excelling in warehouse safety and damage prevention. Recognized for enhancing operational efficiency and training new team members. A dedicated team player, adept at problem-solving and optimizing space utilization, ensuring timely dispatch and exceptional service in fast-paced environments.

Professional forklift operator with strong track record in shipping industry.

Skilled in safely operating forklifts, managing inventory, and ensuring efficient warehouse operations. Valued for reliable team collaboration, adaptability to changing needs, and consistently delivering results. Known for precision in handling materials, strong problem-solving abilities, and effective communication skills.


Overview

18
18
years of professional experience
1
1
Certification

Work History

Shipping Forklift Operator

International Paper
12.2020 - Current
  • Operated forklifts to load and unload materials efficiently in compliance with safety regulations.
  • Coordinated shipping schedules, ensuring timely dispatch of products to meet customer demands.
  • Maintained accurate inventory records through regular cycle counts and system updates.
  • Trained new operators on equipment use, safety protocols, and operational procedures.
  • crane operation certified
  • Adhered to company policies and procedures related to inventory management, shipping protocols, and workplace safety.
  • Assisted new employees with learning proper procedures for operating forklifts safely and efficiently.
  • Completed daily equipment checks, ensuring optimal performance of forklifts and minimizing downtime due to maintenance issues.
  • Loaded and unloaded trucks efficiently, preventing damage to products during transportation.
  • Enhanced warehouse efficiency by expertly operating forklifts to transport materials and complete tasks quickly.
  • Maximized space utilization within the warehouse by strategically organizing product placement for easy access during order fulfillment processes.
  • Contributed to reducing workplace accidents through strict adherence to safety protocols while operating forklift equipment.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].

Delivery Driver

United Distributors
05.2019 - 11.2020
  • Delivered packages efficiently while adhering to safety protocols and traffic regulations.
  • Managed route planning to optimize delivery times and reduce fuel consumption.
  • Maintained accurate records of deliveries, ensuring timely updates in tracking systems.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Customer Service Representative

Publix Grocery Store
03.2008 - 04.2019
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Processed transactions accurately using point-of-sale systems for efficient service delivery.
  • Collaborated with team members to resolve customer issues in a timely manner.
  • Maintained knowledge of products and services to provide relevant recommendations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Engaged in ongoing training sessions to develop skills in conflict resolution and communication.
  • Adapted to various customer needs and preferences while delivering exceptional service.
  • Supported promotional events by providing product knowledge and assistance to customers.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

High School Diploma -

Daytona State College
Daytona Beach, FL
01-2019

Skills

  • Warehouse safety
  • Loading and unloading
  • Workplace cleanliness
  • Order picking
  • Adaptable to change
  • Truck loading
  • Dock operations
  • Damage prevention
  • Teamwork and collaboration
  • Team player
  • Problem-solving

Accomplishments

  • Determined forklift specifications with 100% accuracy.
  • Trained 10 new employees on proper forklift operation and safety.
  • Determined forklift specifications with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Supervised team of 45 staff members.

Certification

  • forklift certified
  • crane operation certified
  • clamp truck certified

Languages

English
Native or Bilingual

Timeline

Shipping Forklift Operator

International Paper
12.2020 - Current

Delivery Driver

United Distributors
05.2019 - 11.2020

Customer Service Representative

Publix Grocery Store
03.2008 - 04.2019

High School Diploma -

Daytona State College

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Matthew Quigley