Matthew Thrower
Manager At Chick-Fil-A
Carrollton,GA
Summary
Compassionate Shift Leader Manager with a proven track record at Chick-Fil-A, adept in team management and enhancing customer satisfaction. Excelled in mentoring employees, streamlining shift operations, and boosting team efficiency. Skilled in both verbal communication and Work-Flow, consistently achieving high-quality service standards.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Shift Leader Manager
Chick-fil-A
Carrollton, GA
08.2020 - Current
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Improved team efficiency by streamlining shift scheduling and task delegation.
Education
Associate of Science - Psychology
West Georgia Technical College
La Grange, GA 06.2023 - Current
Skills
Team management
Workplace safety
Opening and closing procedures
Teamwork and collaboration
Employee training
Handling customer complaints
Decision-making
Cash handling
Verbal and written communication
Punctual and reliable
Timeline
Associate of Science - Psychology
West Georgia Technical College
06.2023 - Current
Shift Leader Manager
Chick-fil-A
08.2020 - Current
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