Matthew Tomberlin
Leesburg,GA
Summary
Knowledgeable Transportation and Distribution professional with 20+ years of experience in Logistics. Extensive expertise in tracking and delivery confirmation. Exemplary skills in customer service, scheduling and time management. Proven history of adaptability and resourceful problem-solving.
Overview
15
15
years of professional experience
Work History
Logistics Dispatcher
Synergy Fuel Transport
08.2022 - Current
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Worked closely with customers to effectively resolve issues and complaints.
- Scheduled and dispatched drivers to locations in multiple cities and states.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored and tracked dispatch communication systems.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated dispatching of 32 drivers to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
Logistics Dispatcher
TRX Trucking
01.2017 - 04.2021
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors dealing with intermodal containerized freight.
- Administered the movement of all intermodal freight from the ports of Savannah, GA and Charleston, SC to the desired location of the customer.
- Coordinated dispatching of 60 drivers to accomplish daily delivery requirements.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
Terminal Manager, Logistics/Dispatcher
Southern Cal Transport/ASF Intermodal
01.2010 - 11.2014
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Administered the movement of all intermodal containerized freight from the ports of Savannah, GA and Charleston, SC to the desired location of the customer.
- Handled customer complaints and revised process to improve service, boosting customer service scores.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
Education
Bachelor of Science - Logistics And Intermodal Transportation
Georgia Southern University
Statesboro, GA2003
Skills
- Resource allocation
- Route planning expertise
- Transportation
- Work order entry
- Interdepartmental communications
- Trucking dispatching
- Freight forwarding
- Documentation and paperwork
- Logistical operations
- Dispatch of drivers
- Conflict resolution
Timeline
Logistics Dispatcher
Synergy Fuel Transport
08.2022 - Current
Logistics Dispatcher
TRX Trucking
01.2017 - 04.2021
Terminal Manager, Logistics/Dispatcher
Southern Cal Transport/ASF Intermodal
01.2010 - 11.2014
Bachelor of Science - Logistics And Intermodal Transportation
Georgia Southern University
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